Teller

Flagstar Bank•Yonkers, NY

About The Position

A Financial Center Teller provides clients with high-quality, prompt, and professional financial services. The role involves greeting clients, delivering efficient service, processing financial transactions accurately and in accordance with bank policies and regulatory requirements, and maintaining operational standards, cash controls, and security procedures. The teller may also provide support to internal business partners and cover alternate financial center locations based on business needs.

Requirements

High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
At least 1 year of client service experience.
Detail-oriented with the ability to multitask.
Strong interpersonal skills.
Ability to enter numerical data on a computer with speed and accuracy.
Ability to respond promptly to client needs, follow through, and resolve issues pleasantly and helpfully.
Client-service orientation, enthusiasm as a team player, and professional demeanor.
Some travel may be involved.
The role requires moderate physical exertion and stamina, including standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
Less than 1 year of cash-handling experience.

Responsibilities

Greet clients promptly and provide courteous, professional service.
Answer incoming calls, provide account-related information within authorized guidelines, and route inquiries when needed.
Respond to client questions, resolve routine service requests, and identify matters requiring escalation or referral.
Process deposits, withdrawals, check cashing, loan payments, account transfers, official checks, money orders, general ledger transactions, and wire transfer data entry and processing.
Complete Currency Transaction Reports and other required regulatory documentation accurately.
Maintain cash controls and security standards; buy and sell cash to and from the vault while maintaining established limits.
Balance the daily cash drawer, negotiable instruments, and transactions, and reconcile them with system totals.
Record and verify transactional totals in bank systems.
Follow operational procedures to mitigate risk and safeguard bank assets.
Complete required compliance, regulatory, operational, and job-related training by established deadlines.
Support the Private Client Group and other internal business partners with client servicing or operational tasks as needed.
Provide coverage and operational assistance at alternate financial center locations based on business needs.
Participate in team meetings, procedural updates, and professional development activities.
Perform special projects and additional duties as required, and comply with applicable regulatory and legal requirements.