Teller

ServisFirst Bank • Atlanta, GA

5d

About The Position

The Teller delivers quality customer service by efficiently handling routine over-the-counter transactions and recognizing and acting on sales opportunities. The role processes deposits and check cashing, provides transaction receipts, balances cash and deposited funds, and assists clients with account and product inquiries. The Teller also cross-sells bank products and services, supports account maintenance, accepts loan and installment payments, identifies suspicious activity and potential security threats, and follows applicable compliance regulations and policies. Additional duties may be assigned. Reasonable accommodation may be made to enable qualified associates or applicants with disabilities to perform the essential functions.

Requirements

• High school diploma or equivalent.
• Six months of related experience, particularly in cash handling and customer interaction.
• Excellent customer service skills demonstrated through experience interacting with customers and responding to requests.
• Excellent communication skills.
• Knowledge of basic accounting and experience reviewing numerical information and balancing.
• Ability to accurately count and handle cash.
• Experience using Microsoft Outlook, Word, and Excel.

Responsibilities

• Process deposits by receiving checks and cash, verifying deposit amounts, examining checks for necessary endorsements, and requesting required identification.
• Cash checks and pay out funds after verifying signatures and the availability of funds in the account.
• Provide clients with transaction receipts based on information entered into the system.
• Cross-sell the Bank’s products and services and refer clients to appropriate personnel as needed.
• Count and balance currency, coins, and checks received for deposit, ensuring accuracy.
• Balance the cash drawer daily and verify cash returned to the vault.
• Open, verify, count, and balance deposited funds removed from night depositories.
• Assist clients by phone or in person with inquiries about account information and Bank products, or direct calls to appropriate personnel.
• Provide guidance and maintenance for new and existing accounts, including address changes, balance verification, and miscellaneous charges.
• Sell coins to the vault in accordance with Bank policy and procedures.
• Accept loan and installment payments from clients.
• Identify and report suspicious transaction activity and potential security threats.
• Operate a computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
• Know and follow applicable compliance regulations and policies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED