Teller

KeyBank•East Amherst, NY

6d•Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients at a branch. You welcome clients, assist with account transactions and servicing needs, identify and resolve servicing issues, and listen for financial wellness needs that may be addressed by transitioning clients to a Banker. You help clients move forward in their financial journey by providing a positive client experience and using financial wellness tools and appropriate bank resources. The role performs teller functions accurately and efficiently, maintains knowledge of products, fees, and policies, and follows compliance, audit, and security procedures. Tellers attend in-person morning huddles and end-of-day debriefs and work Saturdays as directed by management. Duties and responsibilities may change or be assigned at any time, with or without notice. The position is based in a branch at 8550 Transit Road, East Amherst, New York 14051.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience in cash handling.
General understanding of PCs, Windows-based applications, and calculators.
Knowledge of client accounts and sound judgment when handling clients and transactions.
Strong sales and service skills, including presenting products and services and educating clients about available access channels.
Strong work ethic and high level of integrity.
Excellent time-management skills.
Ability to accurately and securely process cash transactions, including deposits and withdrawals, and balance cash drawers.
Ability to maintain accurate and organized transaction records and account information.
Ability to identify and resolve client servicing issues efficiently.
Understanding of banking regulations and security procedures, including awareness of fraud detection and prevention.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

Notary license.

Responsibilities

Welcome new and existing clients and assist with account transactions and servicing needs.
Identify and resolve client servicing issues, escalating them when needed.
Listen for financial wellness opportunities and transition clients to a Banker for deeper financial conversations.
Help clients pursue financial goals using financial wellness tools and appropriate resources.
Perform teller functions efficiently and accurately in an in-person branch setting.
Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
Review and maintain knowledge of product guides, fees, policies, and current offerings.
Attend in-person morning huddles and end-of-day debriefs.
Work Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and the bank.
Perform other duties as assigned.