Teller

PNC•Naples, FL

7d•Onsite

About The Position

As a Teller in PNC's Retail Banking organization, based in Naples, Florida, you will deliver customer experiences designed to improve financial wellbeing and build customer loyalty. You will process customer interactions, educate customers about financial transaction options, identify banking opportunities, and make appropriate referrals. The position is in-office. Bilingual Spanish is preferred but not required.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, or GED is not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications or licenses.
Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, customer service, communication, problem solving, fraud detection and prevention, and managing multiple priorities.

Nice To Haves

Spanish speaking ability; bilingual Spanish is preferred but not required.
Skills in accountability, banking, client loyalty, customer experience, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Process a variety of customer interactions and educate customers about available alternatives for financial transactions.
Identify opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
Explain options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.