Teller

Community Financial System, Inc. • Norwich, NY

3d

About The Position

The Teller serves as a frontline representative of Community Bank, N.A., delivering a welcoming, accurate, and customer-focused banking experience. The role processes routine financial transactions, maintains cash accuracy, and supports customers with everyday banking needs while following security, compliance, and operational standards.

Tellers listen to customers, discuss their transactional needs, provide information about banking products, services, and digital tools, and connect customers with appropriate branch partners. The position also supports lobby and customer flow, routine branch operations, fraud prevention, and a positive, inclusive team environment. The role may require support at nearby branches and attendance at training, meetings, and professional development activities, including travel as needed.

The position is scheduled for 37.5 hours per week. Compensation is $16.50–$21.53 per hour, commensurate with experience, with the potential for an annual merit increase.

Requirements

• High school diploma or GED.
• Ability to complete internal teller and product training.
• Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance.
• Reliable transportation.
• Excellent interpersonal, listening, and communication skills.
• Strong attention to detail and accurate, proficient math skills.
• Clear thinking, sound judgment, and ability to remain focused in a fast-paced environment.
• Ability to follow procedures, prioritize tasks, and maintain confidentiality.
• Comfort using computers, digital tools, and standard office applications, and ability to learn banking systems.
• Ability to build trust, demonstrate professionalism, and remain composed in sensitive or involved customer situations.
• Ability to identify customer needs and direct customers toward appropriate bank products and services.
• Consistently demonstrate the Company's core values of Integrity, Humility, Teamwork, and Excellence.
• Demonstrated ability to work directly with customers in a service or problem-solving capacity.
• Must be at least 18 years of age.
• Ability to work flexible hours based on branch needs.
• Ability and willingness to travel to nearby branches and to training sessions, meetings, professional development programs, and company-sponsored events as required.

Nice To Haves

• Prior customer service and/or banking experience.

Responsibilities

• Welcome customers and serve as a professional first point of contact in the branch.
• Process deposits, withdrawals, payments, check cashing, and other routine financial transactions accurately, verifying customer identity and available funds.
• Balance the cash drawer within established guidelines and follow cash-handling procedures.
• Listen to customers’ needs and provide information about banking products, services, and digital banking tools.
• Identify opportunities to refer customers to appropriate branch team members or specialists.
• Assist with routine inquiries and concerns, escalating complex issues when appropriate.
• Support lobby management, customer flow, and routine branch operations.
• Answer incoming telephone calls professionally, direct inquiries, and provide assistance in accordance with bank standards.
• Collaborate with branch colleagues to support branch operations and customer experience goals.
• Contribute to a positive, inclusive, and respectful work environment and participate in branch meetings, training, and professional development.
• Protect customer and bank information and comply with security, authentication, dual-control, fraud-prevention, and other applicable procedures.
• Watch for unusual or suspicious transactions or behavior and escalate concerns to appropriate team members.
• Follow branch operating standards, including opening and closing procedures, documentation requirements, and cash-handling protocols.
• Support internal audits, reviews, and regulatory requests as needed.
• Maintain knowledge of and comply with applicable laws, regulations, policies, procedures, internal controls, and training requirements.
• Travel to other branches as needed to support staffing and service levels.
• Perform other related duties as assigned or directed.

Benefits

• 11 paid holidays
• Paid vacation
• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) with generous match
• Pension
• Tuition reimbursement
• Banking discounts
• Company-covered or reimbursed applicable travel expenses for initial training, such as mileage and lodging

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED