Teller - Lake Placid

Seacoast Bank•Sebring, FL

25d•Onsite

About The Position

The Teller position at Seacoast Bank is responsible for building customer relationships, understanding their financial goals, and matching them with appropriate bank products and services. This role also involves processing financial transactions accurately and efficiently, adhering to all bank policies and regulatory requirements, and contributing to a positive and innovative work environment. Tellers are expected to participate in community events and collaborate with colleagues across the organization.

Requirements

High School diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.

Responsibilities

Prepare for various customer interactions and build rapport.
Effectively utilize open and closed-ended questions to understand customer financial goals.
Match customer needs to Seacoast Bank products and services.
Confidently and proficiently explain Seacoast Bank products and services to customers.
Create and enhance relationships based on customer needs.
Ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively.
Respond promptly to customer needs and requests for service.
Quickly seek out appropriate people for complex financial matters.
Balance business needs with customer requests while managing potential risk to the bank.
Embrace new technology and remain up to date on industry changes.
Participate in community, charitable, or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in outbound calling process.
Develop skills to identify referral opportunities with internal business partners.
Observe presentations regarding banking products/services through networking events.
Develop a strong understanding of customer-facing technology and assist customers with self-service products/processes.
Process checks, cash, and the sale of negotiable instruments adhering to bank policies.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Assist in remediating audit/scorecard/QC deficiencies.
Proactively help resolve customer concerns in a timely, professional, and positive manner, escalating issues as needed.
Balance cash drawer daily and monitor own work for accuracy.
Follow instructions and respond to management direction to resolve customer objections and solve problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
May be assigned vault responsibilities.