Teller - Sour Lake

Citizens BankSour Lake, TX
Onsite

About The Position

Responsible for the accurate and efficient performance of a wide variety of teller functions for Bank customers and potential customers.

Requirements

  • High School Diploma or equivalent required.
  • Knowledge of Windows based software, ability to use a personal computer and 10 key by touch and be detail oriented and highly accurate.

Nice To Haves

  • Previous experience handling cash in a customer service environment preferred.
  • Knowledge of principles and processes for providing customer and personal services, meeting quality standards for services, and evaluation of customer satisfaction; Knowledge of principles and methods for showing, promoting, and selling products or services preferred.

Responsibilities

  • Greet all customers and assist them by completing the required banking transaction(s) in a prompt, accurate, and courteous manner.
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
  • Resolve customer transactions, which are not consistent with Bank policy or outside of teller authority through the appropriate procedures.
  • Respond to customer account inquiries.
  • Identify and pursue selling and cross-selling opportunities with Bank customers and prospective customers.
  • Provide assistance to other personnel during peak hours.
  • Assist customers both on the telephone and in the Bank with balance information, account inquiries and telephone transfers.
  • Assist loan customers with loan and payoff information, amount of loan payment due and line of credit balances.
  • Reconcile a variety of bank reports on a weekly and/or monthly basis as needed
  • Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
  • Perform clerical tasks such as typing, and filing.
  • Preparing the teller station by completing balancing sheets, counting cash in the drawer and signing on to the computer.
  • Accepting and processing account deposits and withdrawals.
  • Issuing Cashier checks, Travelers checks and money orders.
  • Processing commercial deposits and order for change.
  • Cashing checks for banking customers and/or checks issued to our customers.
  • Balancing cash assigned to the teller station daily and completing the closing transactions.
  • Perform other duties as assigned within their capabilities as determined by management.
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