Teller - Lake Placid

Seacoast Bank Careers•Sebring, FL

7d•Onsite

About The Position

This position is responsible for relationship building with customers, including preparing for customer interactions, building rapport, understanding customer financial goals, and matching them with Seacoast Bank products and services. The role also involves explaining products and services, asking for referrals, exhibiting good listening skills, and responding promptly to customer needs. The Teller will also participate in community events, exhibit strong work ethics and teamwork, and develop an understanding of consumer deposit and lending products. Additionally, the role requires processing checks, cash, and negotiable instrument transactions while adhering to bank policies and procedures, ensuring compliance with AML/BSA requirements, and assisting in remediating audit deficiencies. The Teller will proactively resolve customer concerns, balance their cash drawer daily, and follow management direction to resolve customer objections and retain customer relationships. All associates are required to adhere to the highest legal and ethical standards and comply with all regulatory, legal, ethical, and Bank risk mitigation requirements.

Requirements

High School diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
Adhere to the highest legal and ethical standards applicable to our industry.
Be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles.
Complete annual required training post-hire.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.

Responsibilities

Exhibit consistent relationship building including preparing for various customer interactions, building rapport, and effectively utilizing questions to understand customer financial goals.
Match customer needs to Seacoast Bank products and services and confidently explain these products and services.
Create and enhance relationships based on customer needs and ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively, responding promptly to customer needs and requests.
Seek out appropriate people for complex financial matters and balance business needs with customer requests while managing potential risk.
Embrace new technology and remain up to date on industry changes to foster idea generation and innovation.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in outbound calling process and skills to identify referral opportunities with internal business partners.
Observe presentations regarding banking products/services through networking events.
Develop a strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Assist in remediating audit / scorecard / QC deficiencies.
Proactively help to resolve customer concerns in a timely, professional and positive manner, escalating issues as needed.
Balance cash drawer daily and monitors own work for accuracy.
Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
May be assigned vault responsibilities.