Teller - Sebring/Lake Placid

Seacoast Bank Careers•Sebring, FL

3d•Onsite

About The Position

The Teller position at Seacoast Bank is focused on relationship building and operational excellence. Tellers are responsible for preparing for customer interactions, building rapport, understanding customer financial goals, and matching them with appropriate bank products and services. They must confidently explain products, create and enhance relationships, and actively seek referrals. Strong listening skills, clear communication, and prompt responses to customer needs are essential. Tellers should be able to balance business needs with customer requests while managing risk, embrace new technology, and participate in community events. Collaboration and teamwork are highly valued. The role also involves developing an understanding of consumer deposit and lending products, outbound calling, identifying referral opportunities, and observing product/service presentations. A strong understanding of customer-facing technology and the ability to enroll customers in self-service options are also key. Operationally, Tellers process checks, cash, and negotiable instruments according to bank policies and procedures, ensuring adherence to AML/BSA requirements, audit procedures, and security protocols. They assist in remediating deficiencies, resolve customer concerns professionally, and balance their cash drawer daily. Following instructions, solving problems, and adhering to the Seacoast Bank Code of Conduct are mandatory. Vault responsibilities may also be assigned.

Requirements

High School diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.

Responsibilities

Exhibit consistent relationship building including preparing for various customer interactions, building rapport, and effectively utilizing questions to understand customer needs.
Match customer needs to Seacoast Bank products and services and confidently explain them.
Create and enhance relationships based on customer needs and ask for referrals.
Exhibit good listening skills and speak clearly and persuasively.
Respond promptly to customer needs and requests for service.
Balance business needs with customer requests while managing potential risk to the bank.
Embrace new technology and remain up to date on industry changes.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in outbound calling process.
Develop skills to identify referral opportunities with internal business partners.
Observe presentations regarding banking products/services through networking events.
Develop a strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Assists in remediating audit / scorecard / QC deficiencies.
Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues as needed.
Balance cash drawer daily and monitors own work for accuracy.
Follow instructions and responds to management direction to help resolve customer objections and solves problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
May be assigned vault responsibilities.