Teller

PNC•Denver, CO

6d•$33,000 - $55,000•Onsite

About The Position

The Teller works within PNC's Retail Branch Banking organization at the Green Valley Ranch and Tower Branch in Denver, Colorado. The role delivers a customer experience intended to improve financial wellbeing and build loyalty while increasing customers’ use of PNC services. It involves handling a variety of customer interactions, explaining financial transaction options, identifying banking opportunities, and making appropriate referrals to branch staff. Tellers also engage with customers in the lobby and use technology, tools, and resources to help them manage transactions. They apply product and procedural knowledge to resolve customer problems and complete teller and branch daily operations and maintenance transactions accurately and efficiently, while following policies and procedures and managing risk. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
Prior experience is not required.
A university or college degree, high school diploma, or GED is not typically required at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications or licenses.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience focused on improving financial wellbeing, building loyalty, and increasing customers’ use of PNC services.
Process a variety of customer interactions and educate customers about available options for financial transactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service