Teller

PNC Bank•Springfield, IL

4d•Onsite

About The Position

The Teller works within PNC's Retail Banking organization and is based in Springfield, Illinois. This is an in-office role focused on delivering a customer experience that supports customers’ financial wellbeing and loyalty while increasing their use of PNC services. The Teller processes customer interactions, explains options for financial transactions, identifies banking opportunities, and makes appropriate referrals to branch staff. The role also includes lobby engagement and using technology, tools, and resources to help customers manage transactions and meet their needs. The Teller applies product and procedural knowledge to resolve customer problems, follows policies and procedures, exercises sound judgment within established limits, and completes teller and branch daily operations and maintenance transactions efficiently and accurately. PNC emphasizes customer focus and effective management of risks in carrying out the role. Prior experience and a degree are not required; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. The position is incentive eligible, with payments based on company, business, and/or individual performance. The listed base salary range is $30,000–$50,000. PNC describes its workplace as in-office and notes that it does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
No prior experience is required.
No degree is required; roles at this level typically do not require a university or college degree, high school diploma, GED, or significant experience or product knowledge.
A comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and knowledge of values and practices that prioritize customer needs and satisfaction.
Assess and effectively manage risks associated with business objectives and activities.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver a customer experience intended to improve customers’ financial wellbeing, build loyalty, and increase share of wallet.
Process a variety of customer interactions.
Educate customers about alternatives for their financial interactions and options for managing transactions using technology, tools, and resources.
Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
Conduct lobby engagement activities to connect with customers and position PNC products to meet their needs.
Use product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service.