Teller

WESTAMERICA BANK•Napa, CA

5d•$17 - $21

About The Position

The Teller works under direct supervision to provide quality customer service and promote the sale of the Bank’s services and products. The role supports branch operations, follows teller standards and security procedures, and complies with applicable regulatory and internal requirements. The position is listed as 40 hours per week. The work is generally performed in an office environment, with occasional duties outside the typical office setting. Employees may occasionally be exposed to moving mechanical parts; noise is usually moderate. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.

Requirements

Good customer relations skills.
Basic math skills.
Ability to accurately count and dispense funds.
Ability to communicate and write clearly and to hear and talk with co-workers and customers.
Ability to use hands to finger, handle, feel, or manipulate computers, calculators, phones, and other office equipment.
Ability to walk and stand for long periods and occasionally reach, sit, stoop, kneel, or crouch.
Ability to occasionally lift and/or move up to 25 pounds.
Required visual abilities include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Responsibilities

Deliver the Bank’s five points of service to external customers and adhere to QIS standards.
Communicate clearly and effectively with co-workers and contribute to team success.
Promote Bank services, meet an average monthly sales goal of $110 per FTE, and cross-sell appropriate products and services.
Contribute to key initiatives and, at the direction of the CSM, make outbound sales and service calls to customers and prospects.
Meet accuracy and compliance standards while following Bank policies and procedures.
Keep unlocated cash differences, operating losses, and BSA errors within established limits.
Follow control-consciousness policies and branch security procedures for opening, closing, and branch operations.
Under the CSM’s direction, support daily operational tasks, which may include processing Branch Capture, certifications, cash shipments, and balancing the ATM and vault.
Meet attendance guidelines.
Use good judgment to protect Bank assets while providing excellent customer service.
Respond constructively to feedback and take responsibility for the quality and quantity of work.
Complete regulatory tutorials and correctly answer regulatory questions during audits or branch reviews.
Accurately count and dispense funds, recognize cross-selling opportunities, respond positively to challenging customers, and maintain service standards.