Teller

WESTAMERICA BANK•Livingston, CA

14d•$17 - $18

About The Position

Under direct supervision, the Teller provides quality customer service and promotes sales of the bank’s services and products. The role includes serving external customers according to the bank’s service standards, supporting sales and referral goals, and completing teller transactions accurately and in compliance with policies and procedures. The Teller may also assist with daily branch operations under the direction of the CSM. The position generally works in an office environment, with occasional duties outside the typical office setting. The employee may occasionally be exposed to moving mechanical parts; noise is usually moderate. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

Good customer relations skills.
Basic math skills.
Ability to meet the described physical demands, including using office equipment, communicating with customers and coworkers, standing and walking for long periods, and occasionally lifting or moving up to 25 pounds.
Ability to accurately count and dispense customer funds and maintain established service standards.

Responsibilities

Deliver the bank’s five points of service to external customers and adhere to QIS standards.
Communicate clearly and effectively with coworkers and contribute to team success.
Promote bank services, meet the average monthly referral goal of $110 per FTE, and cross-sell appropriate products and services.
Contribute to key initiatives and, at the CSM’s direction, make outbound sales and service calls to customers and prospects.
Meet established accuracy and compliance standards while following bank policies and procedures.
Keep unlocated cash differences, operating losses, and BSA errors within established limits, and follow Control Consciousness policies and procedures.
Follow branch security procedures for opening, closing, and branch operations.
Support daily operational tasks as directed by the CSM; assigned tasks may include Branch Capture processing, certifications, assisting with cash shipments, and balancing the ATM and vault.
Meet attendance guidelines.
Use sound judgment to protect bank assets while providing customer service; respond constructively to feedback and take responsibility for work quality and quantity.
Complete regulatory tutorials and answer regulatory questions correctly during audits or branch reviews.
Accurately count and dispense funds, recognize cross-selling opportunities, respond positively to challenging customers, and maintain service standards.