Teller Bilingual Richmond

Wells Fargo•Richmond, CA

8d•$22 - $28•Onsite

About The Position

Wells Fargo is seeking a bilingual Teller to join its National Branch Network. This customer-focused, front-line role supports customers’ everyday banking needs through in-branch interactions, accurately processing transactions while providing a welcoming and reliable experience. Tellers serve as a primary point of contact and represent the branch through attentive service and care. The role builds foundational banking skills by helping customers with routine transactions, understanding their everyday needs, and introducing relevant services and digital banking tools. Tellers identify opportunities to assist customers and connect them with bankers for detailed product conversations. They work with branch teammates to maintain daily operations and a consistent customer experience, with training and coaching supporting future career growth. The position requires Spanish and English speaking and listening proficiency, and the employee must pass a required language assessment. The schedule will include Saturdays. The position is not eligible for Visa sponsorship. The listed base pay range is $22.00–$27.50; pay may vary based on factors including performance, skills, experience, and work location, and employees may be eligible for incentive opportunities.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Bilingual speaking and listening proficiency in Spanish and English.
Must take and pass the required language assessment.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and escalate concerns appropriately.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills.
Organization, adaptability, and effective prioritization in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build relationships and listen to customers to understand everyday financial needs; connect them with relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in line with policies and controls.
Communicate clearly, use active listening to clarify needs, and provide straightforward solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; monitor, identify, escalate, and remediate issues as appropriate.