Teller

CENTRAL BANCOMPANY, INC.•Camdenton, MO

About The Position

The Teller provides teller and savings/checking account services, including handling deposits, withdrawals, payments, greeting customers, and maintaining accounts. The role explores customer needs, recommends appropriate bank products and services, refers customers to other departments, and provides superior customer service. It also requires conducting work in accordance with Bank policies and procedures, the corporate code of conduct, the Bank Secrecy Act, and applicable state and federal laws and regulations. The position may provide occasional backup for New Accounts and may be assigned vault or ATM balancing responsibilities or other duties. The Teller processes a range of daily deposit services and transactions; maintains, balances, and verifies a cash drawer; supports cash-offage identification; and maintains required records and cash limits. The role includes preparing documentation for Bank Secrecy Act requirements, maintaining knowledge of relevant regulations and security procedures, safeguarding cash and confidential records, and following established robbery and post-robbery procedures. The Teller provides service in person and by telephone, listens to customers, resolves difficult situations tactfully, and looks for ways to make customers feel appreciated. The role actively identifies sales opportunities, cross-sells suitable products and services, participates in the STEP program and related training, makes referrals to other business units, maintains knowledge of bank offerings, attends required training, and assists colleagues as needed. Work is scheduled for approximately 30 hours per week, including every Saturday.

Requirements

High school education or equivalent, or current high school senior participating in a school Cooperative Education Program.
Basic math skills.
PC and typing skills.
Attention to detail.
Ability to maintain regular and punctual attendance.
Strong customer-relations skills and ability to communicate and work cooperatively and positively with employees and customers.
Good judgment and ability to handle confidential information.
Ability to operate teller and office equipment, including computers, calculators/adding machines, telephones, electronic typewriters, copy machines, fax machines, automatic currency counters, coin machines, check encoders, and security devices.

Nice To Haves

Cash-handling experience preferred.
Customer-service experience preferred.

Responsibilities

Provide daily deposit services, including deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and related transactions.
Maintain cash drawer balances within prescribed limits; obtain cash from or sell cash to the vault as needed; accurately count, receive, and disburse cash.
Verify and balance the assigned cash drawer daily, maintain cash over-and-short records, help identify cash shortages or overages, and keep drawer variances within Bank guidelines.
Prepare forms and obtain required customer or non-customer documentation to meet Bank Secrecy Act requirements.
Apply relevant compliance and regulatory requirements in daily teller and customer-service operations.
Follow security procedures, understand the role to take during a robbery, and follow post-robbery procedures.
Keep the work area neat and orderly and properly secure or dispose of cash, negotiable items, and confidential records.
Provide exemplary in-person and telephone customer service; listen actively, maintain a friendly and professional attitude, and resolve difficult situations with tact and diplomacy.
Identify customer needs and cross-sell products and services that meet those needs; participate in the STEP program, attend relevant training, set goals with the manager, and work toward targeted goals.
Refer customers to other business units for traditional and non-traditional banking products and services.
Maintain knowledge of bank products and services and attend required training.
Assist others in the department or facility as needed or directed.
Provide occasional backup for New Accounts and, as assigned, perform vault or ATM balancing responsibilities or other duties.