Teller

Diamond Credit Union • Birdsboro, PA

10d • Onsite

About The Position

Diamond Credit Union is seeking full-time Tellers to deliver an exceptional member experience and help members achieve their financial goals. The Teller efficiently handles members’ financial transactions, provides excellent service, and identifies ways Diamond can assist members. Tellers work at an assigned branch and may need to travel between branch locations. There are no direct reports. The position’s hours include availability at 8:30 a.m. Monday through Friday; availability until 5:15 p.m. Monday through Wednesday; and, on a rotation basis, until 7:15 p.m. Thursday and 6:15 p.m. Friday. Employees working at the Tower Branch must also be available to start at 7:15 a.m. Monday through Friday. The posting states there are no Saturday hours.

Requirements

• Demonstrated dedication to positive, member-focused service.
• Actively support Diamond’s Commitment to Excellence.
• Good interpersonal and communication skills to handle member-related issues fairly and consistently.
• Strong organizational skills, attention to detail, and time management skills.
• Good technical skills and ability to work with multiple systems.
• Availability at 8:30 a.m. Monday through Friday.
• Availability until 5:15 p.m. Monday through Wednesday, and on a rotation basis until 7:15 p.m. Thursday and 6:15 p.m. Friday.
• For work at the Tower Branch, availability to start at 7:15 a.m. Monday through Friday.
• High school diploma or equivalent.
• One year of cash handling or customer service experience.

Responsibilities

• Process member transactions promptly, accurately, and efficiently, including withdrawals, deposits, check cashing, transfers, credit card and line-of-credit advances, and savings bond redemptions.
• Operate and balance a teller drawer.
• Provide excellent service, meet and exceed members’ expectations, and deliver a positive member experience.
• Support branch development initiatives, carry out assigned tactics, and meet individual goals.
• Handle and resolve member complaints, conflicts, questions, and general account inquiries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED