Teller

Tompkins Community Bank•City of Auburn, NY

12d

About The Position

The Teller enhances the branch customer experience through digital engagement, lobby management, transactional processing, and retail service interactions. The role processes financial transactions accurately and efficiently, delivers exceptional customer service, supports operational excellence, and connects clients with appropriate financial solutions while complying with regulatory and bank requirements. The position operates with moderate to close supervision for basic tasks and close supervision for complex tasks, and may support multiple branch locations as business needs require. The role aims to provide a welcoming and personalized banking experience, maintain accurate and efficient transactions, uphold operational integrity and risk management, support referrals to relevant banking partners, and contribute to effective branch operations through cash management, balancing, reporting, and teamwork.

Requirements

High school diploma or GED.
Demonstrated customer service skills in delivering an exceptional client experience.
Strong organizational, communication, and problem-solving abilities.
Ability to follow detailed procedures and instructions accurately.
Ability to operate teller equipment and learn banking systems efficiently.
Proficient computer skills and general technology literacy.
Ability to lift and move up to 50 pounds frequently.
Ability to remain seated or standing for extended periods as required.
Ability to bend, reach, lean, push, and perform other routine physical activities associated with a branch environment.
Ability to use standard office and banking equipment, including keyboards and computers, with frequent data entry and manual dexterity.
Ability to perform essential job functions in a branch and office environment with or without reasonable accommodation.

Nice To Haves

Cash handling experience.

Responsibilities

Greet customers in a friendly, professional, and courteous manner; deliver exceptional service and promptly resolve routine concerns.
Understand customer needs, provide solutions, and respond to inquiries about accounts, balances, and transactions.
Process deposits, withdrawals, check cashing, transfers, loan payments, and credit card payments.
Issue cashier’s checks, approved cash advances, and other authorized transactions.
Provide safe deposit box services and other routine retail banking services.
Complete transactions accurately and efficiently.
Balance cash drawers, maintain accurate daily settlements, and manage assigned cash levels.
Process excess or mutilated currency according to procedures; verify, wrap, and maintain coin and currency inventories.
Support branch operations through accurate recordkeeping and controls.
Follow banking regulations, internal controls, policies, and procedures; prepare and review required reports and applicable regulatory documentation.
Exercise sound judgment to help prevent losses and reduce fraudulent activity, and support organizational safety, security, and compliance objectives.
Partner with internal departments to resolve operational issues and stay informed of operational and procedural changes.
Support branch staffing needs, including assignments at other locations, branch schedules, and opening and closing duties.
Contribute to special initiatives, ad hoc assignments, and other assigned responsibilities.