Teller - Colorado Mills

PNC•Golden, CO

3d•$33,000 - $55,000•Onsite

About The Position

At PNC, the Teller is part of the retail organization and is based in Golden, Colorado. The role delivers a customer experience focused on improving customers’ financial wellbeing and building loyalty while increasing share of wallet. It processes a variety of customer interactions and educates customers about alternatives for financial transactions. The Teller identifies banking opportunities and makes appropriate referrals to branch staff. The position includes lobby engagement, helping customers understand options for managing financial transactions through technology, tools, and resources, and applying product and procedural knowledge to resolve customer problems. The Teller follows policies and procedures, exercises sound judgment within established limits, and completes teller and branch daily operations and maintenance transactions efficiently and accurately. PNC describes the role as in-office and notes that it does not provide employment visa sponsorship or participate in STEM OPT for this position. Spanish speaking ability is preferred. The role is incentive eligible, with payment based on company, business, and/or individual performance.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, or GED is not typically required for primary duties; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required license.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus and knowledge of values and practices that prioritize customer needs and satisfaction.
Manage risks in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Spanish speaking ability; bilingual Spanish is preferred.
Skills listed as preferred include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Deliver a customer experience aimed at improving financial wellbeing, creating loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.