Teller

Community Financial System, Inc.•Saint Johnsbury, VT

10d•Onsite

About The Position

The Teller serves as a frontline representative of Community Bank, N.A., delivering a welcoming, accurate, and customer-focused banking experience. The position processes routine financial transactions, maintains cash accuracy, and assists customers with everyday banking needs. Tellers listen to understand customer needs, explain products, services, and digital tools, and make appropriate referrals to branch partners. They follow security and compliance requirements and help maintain a positive customer experience and the operational integrity of the branch. The role may involve supporting nearby branches to help maintain staffing and service levels.

Requirements

High school diploma or GED.
Ability to complete internal teller and product training.
Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance.
Reliable transportation.
Excellent interpersonal, listening, and communication skills.
Strong attention to detail and accurate, proficient math skills.
Clear thinking, sound judgment, and ability to stay focused in a fast-paced environment.
Ability to follow established procedures, prioritize tasks, and maintain confidentiality.
Comfort using computers, digital tools, and standard office applications, with ability to learn banking systems.
Ability to build trust, demonstrate professionalism, and maintain composure in sensitive or involved customer situations.
Ability to identify customer needs and direct them toward appropriate bank products and services.
Must consistently demonstrate the company's core values: Integrity, Humility, Teamwork, and Excellence.
Demonstrated ability to work directly with customers in a service or problem-solving capacity.
Must be 18 years of age or older.
Ability to work flexible hours based on branch needs.
Ability and willingness to travel to nearby branches, training sessions, meetings, professional development programs, and company-sponsored events as required.

Nice To Haves

Prior customer service and/or banking experience.

Responsibilities

Welcome customers and provide friendly, accurate, and efficient service as their first point of contact in the branch.
Process deposits, withdrawals, payments, and check cashing, verifying customer identity and available funds.
Listen to customers' needs and help identify appropriate banking solutions and services.
Refer customers to appropriate branch team members or specialists for additional services or more complex financial needs.
Educate customers about digital banking tools and self-service options.
Assist with routine inquiries and concerns, escalating complex issues as appropriate.
Help manage lobby flow and guide customers to the right team member or service area.
Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance.
Collaborate with branch colleagues to support branch operations and customer experience goals.
Assist with customer flow, lobby engagement, and routine operational tasks as needed.
Contribute to a positive, inclusive, and respectful workplace and participate in branch meetings, training, and professional development.
Perform teller transactions precisely and balance the cash drawer within established guidelines.
Protect customer and bank information and follow security, authentication, dual-control, cash-handling, and documentation procedures.
Watch for unusual or suspicious transactions or behavior, follow fraud-prevention procedures, and escalate concerns.
Follow branch opening and closing procedures and applicable laws, regulations, policies, procedures, and internal controls; complete required training on time.
Support internal audits, reviews, and regulatory requests as needed.
Travel to other branches as needed to support staffing and service levels.
Perform other related duties as assigned or directed.