Full-time Teller - Bell Tower

Bell Bank•Fargo, ND

About The Position

This position represents Bell Bank to customers in a courteous and professional manner and provides prompt, efficient, and accurate teller transaction service in accordance with established policies and procedures. The Teller delivers friendly customer service, processes financial transactions accurately, responds to customer concerns, and refers customers to appropriate bank services and personnel. The role also includes maintaining clean and professional teller and customer areas, protecting confidential customer information, and completing required annual departmental, security, and banking regulation training.

Requirements

High school diploma or General Education Degree (GED).
Bookkeeping, calculator, and keyboarding skills.
Good communication, listening, and social skills.
Timeliness and reliability.
Ability to be flexible, prioritize tasks, and remain poised under pressure.
Ability to work flexible scheduled hours, including mornings, evenings, and Saturdays, depending on branch needs.

Nice To Haves

0–2 years of customer service experience.
Experience using Microsoft Outlook, Word, and Excel.

Responsibilities

Deliver exceptional customer service in a professional, friendly, and efficient manner, creating a positive and welcoming environment.
Accurately and promptly process financial transactions and fulfill customer requests.
Address customer issues and grievances when able; escalate complex issues and seek guidance as needed.
Produce high-quality technical work with strong attention to detail and minimal errors.
Understand Bell Bank’s services and refer customers or non-customers to appropriate personnel or teams.
Maintain neat, uncluttered tills, teller lines, and customer areas.
Maintain the security and confidentiality of personal customer information.
Complete annual departmental, security, and banking regulation trainings.
Follow Bell Bank’s values, customer service standards, policies, procedures, Code of Conduct, Bank Secrecy Act, and applicable laws and regulations.
Comply with information security policies and standards that protect sensitive information.
Maintain prompt and reliable attendance.
Perform other duties as assigned.