Teller

Indiana Members Credit Union•Carmel, IN

42d

About The Position

As a Teller at Indiana Members Credit Union, you will serve as a primary point of contact for members and provide a positive, efficient banking experience. You will accurately and securely process financial transactions, maintain cash-handling integrity, and follow regulatory compliance standards. You will identify members’ needs and provide information about credit union products and services to support satisfaction and retention. The role is based in a retail branch. It may require standing or sitting for extended periods, viewing a computer monitor for extended periods, handling and reaching for equipment or objects, and carrying or lifting up to 25 pounds. Travel is minimal to none. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma, GED, or equivalent.
Previous cash-handling and customer service experience.
Fluency in English.
Basic computer and technology skills.
Attention to detail, adaptability, flexibility, and organizational skills.
Excellent interpersonal and customer service skills.
Honesty, accountability, and ability to maintain confidentiality.

Responsibilities

Process member transactions, including deposits, withdrawals, loan and credit card cash advances, loan and credit card payments, money orders, cashier’s checks, corporate checks, and wire transfers.
Cross-sell products, update member accounts, address member problems and complaints, and complete payroll deduction and direct deposit forms.
Access safe deposit boxes when applicable.
Handle and maintain the security of large amounts of cash.
Communicate with back-office departments for assistance and member requests.
Open and close various types of accounts and certificates.
Create or order ATM and debit cards for members.
Process stop payments and print statements and account histories for members.
Perform remote capture of checks.
Balance the cash drawer daily.
Assist with night deposits and ATM deposits.
Perform other branch duties, which may include counting cash deliveries, balancing the ATM, filing, keeping the teller area and branch clean and organized, assisting with end-of-day duties, and stocking lobby supplies.