Teller

Community Financial System, Inc. • Village of Massena, NY

6d • Onsite

About The Position

The Teller serves as a frontline representative of Community Bank, N.A., delivering a welcoming, accurate, and customer-focused banking experience. The role processes routine financial transactions, maintains cash accuracy, and supports customers’ everyday banking needs. Tellers listen to understand customer needs, explain relevant products, services, and digital tools, and make appropriate referrals to branch partners. They follow security and compliance standards while contributing to a positive customer experience and the operational integrity of the branch.

The position is 30 hours per week. It may require travel to nearby branches and to training sessions, meetings, professional development programs, and company-sponsored events. Initial training lasts 5–7 days and may involve overnight travel depending on distance; applicable travel expenses such as mileage and lodging are covered or reimbursed. Compensation is commensurate with experience, with a potential annual merit increase. The listed pay range is $16.50–$21.53 per hour.

Requirements

• High school diploma or GED required.
• Ability to complete internal teller and product training.
• Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance.
• Reliable transportation.
• Excellent interpersonal, listening, and communication skills, with the ability to create positive customer interactions.
• Strong attention to detail and accurate, proficient math skills.
• Clear thinking, sound judgment, and the ability to stay focused in a fast-paced environment.
• Ability to follow established procedures, prioritize tasks, and maintain confidentiality.
• Comfort using computers, digital tools, and standard office applications, and ability to learn and navigate banking systems.
• Ability to build trust, demonstrate professionalism, and maintain composure during sensitive or involved customer situations.
• Ability to identify customer needs and direct customers toward appropriate bank products and services.
• Consistently demonstrate the company’s core values of Integrity, Humility, Teamwork, and Excellence.
• Demonstrated ability to work directly with customers in a service or problem-solving capacity.
• Must be 18 years of age or older.
• Ability to work flexible hours based on branch needs.
• Ability and willingness to travel to nearby branches and to training sessions, meetings, professional development programs, and company-sponsored events as required.

Nice To Haves

• Prior customer service and/or banking experience preferred.

Responsibilities

• Serve as a welcoming and professional first point of contact for branch customers.
• Process deposits, withdrawals, payments, check cashing, and other routine financial transactions accurately, verifying customer identity and available funds.
• Listen to customers’ needs and provide information about transactional services, bank products, and digital banking tools.
• Refer customers to appropriate team members or specialists for additional services and more complex financial needs.
• Assist with routine inquiries and concerns, escalating complex issues as appropriate.
• Support lobby management, customer flow, and routine branch operational tasks.
• Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance.
• Collaborate with branch team members to support branch operations and customer experience goals.
• Contribute to a positive, inclusive, and respectful work environment; participate in branch meetings, training, and professional development.
• Take ownership of personal development and adapt to new tools, processes, and initiatives.
• Balance the cash drawer within established guidelines and perform transactions precisely.
• Protect customer and bank information and follow security, authentication, and dual-control procedures.
• Watch for unusual or suspicious transactions or behavior, follow fraud-prevention procedures, and escalate concerns.
• Follow branch operating standards, including opening and closing procedures, cash-handling protocols, and documentation requirements.
• Support internal audits, reviews, and regulatory requests as needed.
• Maintain knowledge of and comply with applicable laws, regulations, policies, procedures, internal controls, and training requirements.
• Provide support at other branches as needed to help maintain staffing and service levels.
• Perform other related duties as assigned or directed to support branch and bank objectives.

Benefits

• 11 paid holidays
• Paid vacation
• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) with generous match
• Pension
• Tuition reimbursement
• Banking discounts
• Applicable training travel expenses, such as mileage and lodging, covered or reimbursed

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED