Teller - Part Time - Pay Starting at $18+ DOE

North Shore Bank•Sturgeon Bay, WI

3h•$18•Onsite

About The Position

The Teller promotes and sells North Shore Bank products and services while serving as the Bank’s personal representative to customers. The role provides efficient, accurate, and friendly service and builds strong customer relationships. Some Tellers are assigned as Area Tellers and support multiple branch locations. The position combines customer service and sales activities with teller operations. Tellers identify customer needs and referral opportunities, respond to questions, help resolve concerns, and may assist with deposit account maintenance and customer documentation. They also process teller transactions, maintain and balance a cash drawer, follow scanning and security procedures, and support branch operations. Other duties may be assigned by management.

Requirements

High school diploma or equivalent.
At least six months of related experience, including a combination of cash handling, direct customer service, and retail or other sales.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Provide service that meets North Shore Bank’s quality standards and encourages customers to maintain, expand, and refer banking relationships.
Engage customers in conversations to identify cross-selling opportunities and make appropriate referrals to branch personnel and business partners.
Record referrals and update customer contacts using the customer relationship management tool.
Answer customer and prospect questions, refer complex inquiries to appropriate employees, and follow up to ensure concerns are resolved.
Make outbound telephone calls for service and sales opportunities as directed by branch management.
May perform deposit account maintenance, complete required forms accurately, explain account terms and conditions, and provide proper disclosures.
Stay current on products, services, and promotions; participate in sales, product knowledge, and service meetings and complete monthly sales planning.
Follow up with clients by telephone, written correspondence, or personal contact.
Handle teller transactions promptly and accurately, monitor work quality and quantity, and serve customers professionally and courteously.
Maintain and protect a cash drawer, balance transactions daily, reconcile discrepancies, and report variances to a supervisor.
Follow bank procedures for scanning and submitting teller work and stay current with security alerts, policies, and procedures.
Assist with daily branch operations in collaboration with the Lead Teller or perform those duties in the Lead Teller’s absence.
May perform branch opening and closing duties and other assigned operational duties.
May complete customer files, documentation, and paperwork and provide documentation support to branch areas.
Perform other duties specified by a manager as needed.