Eastside Branch: Full-Time Teller (Spanish-Bilingual Required)

UW Credit Union • Madison, WI

14h • $22 • Onsite

About The Position

UW Credit Union is hiring a bilingual, full-time Teller for its East Side branch. The Teller is an essential part of the branch team, accurately handling teller transactions while identifying opportunities to recommend products and services that support members’ financial goals. The role builds strong, trustworthy relationships with members through meaningful connections and excellent customer service. Spanish bilingual ability is required.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Confidence with cash handling and transactions.
• Ability to work with customers of all ages and backgrounds.
• Excellent interpersonal and professional skills.
• Team-player attitude and confidence jumping in where and when needed.
• Ability to work in an autonomous environment.
• Spanish bilingual ability is required.
• Valid work authorization to work for UW Credit Union on the date of hire; UWCU does not provide immigration sponsorship or support for employment authorization.

Responsibilities

• Welcome and assist members at the East Side branch, representing UW Credit Union.
• Strive to meet performance goals in line with the Members for Life Sales & Service Philosophy.
• Maintain a good understanding of UW Credit Union products and services.
• Handle member requests at the Teller line accurately and efficiently.
• Follow UW Credit Union cash management policies and procedures.
• Investigate potential teller transaction errors and communicate with affected members.
• Build relationships with members, understand their needs, offer recommendations, and make referrals when appropriate.
• Look for ways to exceed members’ expectations.
• Work with the branch team to address member and branch needs.

Benefits

• 21.5+ days of annual paid time off.
• 2 weeks of paid caregiver leave.
• 2.5 weeks of paid new-child parental leave.
• 2 days of paid volunteer time.
• 11 paid holidays, including the employee’s birthday.
• 401(k) company match of up to 5%, plus approximately 4% discretionary match.
• Variable bonus reward.
• Competitive medical, dental, and vision plans, including domestic partner eligibility.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED