Teller

PNC Bank•Palm Coast, FL

4d•Onsite

About The Position

As a Teller in PNC's Retail Banking organization, you will be based at the Belle-Terre Town Center branch in Palm Coast, Florida. You will deliver customer experiences focused on improving financial wellbeing and building loyalty, process customer interactions, educate customers about financial transaction options, identify banking opportunities, and make appropriate referrals. You will also engage with customers in the lobby and use technology, tools, and resources to help them manage transactions. The role applies product and procedural knowledge to resolve customer problems, follows policies and procedures, and completes teller and branch daily operations and maintenance transactions accurately and efficiently. PNC describes this position as in-office and does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
Prior experience is not required.
A degree, high school diploma, GED, significant experience, or product knowledge is not typically required for primary duties at this level.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include accuracy and attention to detail, addressing customer needs, knowledge of banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver a customer experience aimed at improving customers’ financial wellbeing, building loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level, years of service, and eligibility.