Teller Part Time Oakmont

Wells Fargo Bank•Santa Rosa, CA

2d•Onsite

About The Position

Wells Fargo is seeking a part-time Teller to join its National Branch Network in a front-line, customer-focused role. The Teller supports customers’ everyday banking needs through in-branch interactions, accurately completing transactions while providing a welcoming and reliable experience. As a primary point of contact, the Teller represents the branch through attentive service, attention to detail, and genuine care. The role involves learning customers’ needs, introducing helpful products, services, and digital tools, and connecting customers with bankers for more detailed product conversations. Tellers work with branch teammates to support smooth daily operations and a consistent, high-quality customer experience. Wells Fargo describes the position as an opportunity to build foundational retail banking skills, with training and coaching to support long-term growth and career mobility. The schedule will include Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Proven cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
A professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills.
Organizational skills and adaptability to prioritize effectively in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.
Bilingual Spanish skills are preferred but not required.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build relationships and actively listen to understand customers’ everyday financial needs.
Connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately while exercising sound judgment and managing risk in accordance with policies and controls.
Communicate clearly, clarify customer needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.