Oakmont Receptionist

Oakmont Parkway•Clinton Township, MI

About The Position

The Receptionist is the facility’s first point of contact for visitors and provides superior customer service in support of improving the lives of residents. The role greets and directs visitors, answers general inquiries and telephone calls, performs clerical and administrative tasks, and assists with residents’ needs as needed. The Receptionist maintains confidentiality of resident, staff, and employment information and contributes to a safe, cooperative, productive workplace. This position has no supervisory responsibilities.

Requirements

High school graduate or GED.
Verbal and written communication skills.
Interpersonal and customer service skills.
Organizational skills and attention to detail.
Time-management skills and ability to meet deadlines.
Analytical and problem-solving skills.
Ability to prioritize tasks.
Ability to function in a fast-paced and sometimes stressful environment.
Proficiency with Microsoft Office Suite or related software.
Ability to tolerate potential exposure to blood, body tissues, and fluids, with occasional exposure to hazardous materials and infectious diseases.
Manual dexterity to operate modern office equipment.
Ability to travel as needed or assigned.

Nice To Haves

One to two years of experience in a senior living receptionist role.

Responsibilities

Operate office equipment, including fax machines, scanners, and copiers, and use computers for spreadsheets, word processing, database management, and other applications.
Answer telephone calls courteously, provide information, take messages, and transfer calls to appropriate individuals.
Greet visitors, determine the nature and purpose of their visit, and direct or escort them to the appropriate destination or person.
Mail newsletters, promotional materials, and other information or documents using computer, mail, or fax.
Organize and maintain maintenance work orders submitted by residents and staff.
Type, format, and proofread documents; recommend revisions; and copy correspondence or other printed material.
Distribute incoming mail and materials on the day received and prepare outgoing mail for the next scheduled pickup.
Maintain confidentiality of resident, staff personnel, and employment information.
Meet or exceed established performance goals and demonstrate knowledge of job processes and procedures.
Use departmental and organizational resources efficiently and seek additional knowledge when needed.
Follow instructions, work harmoniously with others, and contribute ideas to improve processes or results.
Maintain a safe workplace, report unsafe conditions to the Executive Director, and follow and enforce safety policies.
Maximize cost efficiency and productivity in the use of organizational resources.
Attend required department events, staff meetings, job-related functions, and mandatory training.
Maintain regular and reliable attendance and perform other tasks as required.
Work with people with physical and mental disabilities, including individuals who may use profanity or derogatory language.