- Oakmont Receptionist - Midnight Shift, weekends -

Oakmont Sterling•Sterling Heights, MI

About The Position

The Receptionist provides superior customer service as the first point of contact for visitors to the facility. The role greets family members and visitors, answers general inquiries, assists or directs people to the appropriate party, performs clerical tasks, and assists with residents’ needs as needed. The shift is midnight to 8 a.m., and the position includes nights and weekend hours. The position has no supervisory responsibility. The Receptionist operates office equipment and computer applications; answers and transfers telephone calls; greets and directs visitors; sends newsletters and other information; organizes maintenance work orders; provides administrative support; distributes incoming mail and prepares outgoing mail; and maintains the confidentiality of resident, staff, personnel, and employment information. The role also requires reliable attendance, participation in required meetings and trainings, adherence to safety policies, and the ability to work with people with physical and mental disabilities, including people who may use profanity or derogatory language.

Requirements

High school graduate or GED.
Verbal and written communication skills.
Interpersonal and customer service skills.
Organizational skills and attention to detail.
Time-management skills and the ability to meet deadlines.
Analytical and problem-solving skills.
Ability to prioritize tasks.
Ability to function in a fast-paced and sometimes stressful environment.
Proficiency with Microsoft Office Suite or related software.
Ability to tolerate potential exposure to blood, body tissues, and fluids, with occasional exposure to hazardous materials and infectious diseases.
Manual dexterity to operate modern office equipment.
Ability to travel as needed or assigned.
Ability to work nights and weekends.

Nice To Haves

One to two years of experience in a senior living receptionist role is preferred.

Responsibilities

Operate office equipment such as fax machines, scanners, and copiers, and use computers for spreadsheets, word processing, database management, and other applications.
Answer telephone calls using the approved greeting, provide information, take messages, and transfer calls to appropriate individuals.
Greet visitors using required greetings, determine the nature and purpose of their visit, and direct or escort them to appropriate destinations or people.
Send newsletters, promotional materials, and other information or documents by computer, mail, or fax.
Organize and maintain maintenance work orders received from residents and staff.
Perform administrative support tasks, including typing, formatting, proofreading, recommending revisions to documents, and copying correspondence or other materials.
Distribute incoming mail or materials on the day received and prepare outgoing mail by the next scheduled pickup.
Maintain confidentiality of resident, staff personnel, and employment information.
Meet or exceed established performance goals and demonstrate knowledge of job processes and procedures.
Respond positively to instructions, work harmoniously with others, and take initiative to suggest improvements.
Maintain a safe workplace, report unsafe conditions to the Executive Director, and follow and enforce safety policies.
Use departmental and organizational resources efficiently to maximize cost efficiency and productivity.
Attend required department events, staff meetings, job-related functions, and mandatory training.
Maintain regular and reliable attendance.
Perform other tasks as required.
Work with people with physical and mental disabilities, including those using profanity or derogatory language.