Teller - Washington Heights Branch

Citi • New York, NY

17h • $41,600 - $51,960

About The Position

The Teller is an entry-level position responsible for assisting with branch activities, including day-to-day client-facing services and transaction processing, in coordination with the Customer Service function. The role's overall objective is to provide high-quality customer service and help the branch generate revenue by delivering optimal solutions.

The Teller serves as the first point of contact for Citi clients, provides efficient and accurate banking transactions, identifies opportunities to refer clients to products and services, and educates clients about Citi's digital and self-service options. The position requires adherence to bank policies, operational controls, and regulatory procedures to protect client and bank assets, as well as effective management and escalation of client concerns. Employees are expected to fulfill client needs, provide an exceptional experience, and demonstrate sound risk judgment and compliance practices.

This is a full-time position at Citi's Washington Heights Branch in New York, New York. The listed salary range is $41,600.00 to $51,960.00. Eligible employees may also receive incentive or retention awards and access employee benefits and paid time off.

Requirements

• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem-solving and communication skills.
• Ability to work well in a team-oriented environment.
• High school diploma or equivalent.

Nice To Haves

• Previous relevant experience is preferred.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a friendly, efficient, positive first impression.
• Perform efficient and accurate banking transactions, including managing branch cash supply, processing incoming and outgoing cash deposits, and maintaining branch vault cash.
• Identify referral opportunities for products and services based on clients’ financial goals.
• Educate clients on Citi digital and self-service opportunities.
• Follow bank policies, operational controls, and regulatory procedures to safeguard client and bank assets.
• Meet client needs, manage client issues and concerns, and escalate them when appropriate.
• Maintain working knowledge of client accounts and new and existing products and services.
• Provide an exceptional client experience, with performance measured through specific metrics.
• Assess risk in business decisions, protect the firm's reputation and assets, comply with applicable laws, rules, regulations, and policies, exercise sound ethical judgment, and transparently escalate, manage, and report control issues.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED