Teller

Bangor Savings Bank•Cornish, ME

About The Position

This position provides friendly, excellent customer service by building rapport with customers and meeting their transactional needs. The Teller processes transactions accurately and efficiently while meeting the Bank’s Customer Experience standards, and contributes to sales growth by learning about customers’ financial needs and goals. The Teller recommends appropriate solutions or engages business partners for expert assistance. The role may include vault cash and ATM responsibilities and may require travel to other branches for coverage. The Teller supports a customer-centered culture, follows Bank policies and procedures, helps maintain compliance and operational controls, and works collaboratively toward Bank goals. The position may also include training or assisting with training new employees and performing additional duties as requested.

Requirements

High school diploma or equivalent.
Demonstrated personal computer literacy.
Ability to communicate clearly and professionally in telephone and written communication.
Ability to manage time, handle information flow, multitask, prioritize, and organize workflow while meeting accuracy standards.
Ability to think through problems and follow appropriate steps to find resolutions.
Ability to work effectively with others, share information and responsibilities, and contribute to a positive team environment.
Ability to perform moderate lifting up to 50 pounds, as well as moderate reaching, walking, sitting, and standing.

Nice To Haves

Previous teller, cash handling, and/or sales experience is helpful.
Ability to apply sales skills to identify customer needs, explain product benefits, and refer customers to appropriate business partners.

Responsibilities

Greet customers in a friendly manner, build relationships, and provide a high level of customer service.
Engage customers in conversations to understand their financial needs and goals, and refer them to appropriate team members or business partners.
Use the Bank’s sales and coaching process and complete action plans to work toward goals.
Understand and promote the Bank’s products and services as appropriate.
Process customer transactions accurately, efficiently, and courteously in compliance with Bank policies and procedures.
Maintain accurate cash and transaction records and meet established teller performance standards.
Handle routine transaction issues independently and refer advanced issues to appropriate staff.
Determine whether holds should be placed on items presented for deposit.
Monitor current fraud alerts and identify fraudulent activity.
Follow operational, risk management, security, and compliance policies and procedures.
Assist with branch operational and audit functions and help ensure compliance with local, state, and federal regulations.
Work harmoniously and effectively with others and contribute to teamwork and Bank goals.
Meet punctuality, attendance, and professionalism standards.
Train or assist in training new employees, as needed.
Perform additional duties as requested; travel to other branches for coverage may be required.
Move bags of coin short distances when required.