Teller

Adventure Credit Union•Grand Rapids, MI

About The Position

Adventure Credit Union is seeking a full-time Teller to provide superior member service and perform financial transactions in accordance with member requests and credit union policies. The Teller supports the credit union’s brand and service culture, consistent with its mission, vision, core beliefs, and goal of being a Trusted Financial Guide. The role handles member transactions and cash-management functions, assists members with Interactive Teller Machines (ITMs), and helps members understand and select products and services. The Teller may occasionally travel to other office locations to provide staffing coverage and must protect confidential member information while following security procedures.

Requirements

High school diploma or equivalent.
At least six months of customer service experience.
Positive attitude and a professional, flexible, and courteous personality suited to working with coworkers and members.
Excellent listening skills, clear verbal communication, and professional written communication skills.
Good office equipment, 10-key, and computer skills, including email and Microsoft Word.
Ability to be bonded.

Responsibilities

Deposit, withdraw, and transfer funds between member accounts while accurately balancing a cash drawer.
Post payments, issue VISA cash advances, and sell money orders and cashier’s checks.
Cross-sell products and services, answer member inquiries, educate members, identify member needs, and work toward sales goals.
Greet lobby traffic, welcome members at the teller window, and build relationships and trust with members.
Accept negotiable instruments and apply check holds according to Check Acceptance procedures.
Reconcile daily transactions, verify cash totals, and promptly report cash differences to a supervisor.
Maintain working knowledge of credit union products, services, and regulations.
Balance the ATM, Interactive Teller Machines, Teller Cash Recycler, and vault, and perform other functions necessary to maintain cash-handling technology.
Respond to member requests through ITMs, including helping members use the machines, processing transactions, and addressing other requests.
Process Check 21 images and maintain equipment.
Verify, process, and post mail transactions.
Occasionally travel to other office locations to provide staffing coverage.
Maintain confidentiality of member information and follow security procedures to protect cash, negotiable instruments, and the safety of employees, branches, and members.