Teller

F&M Bank•Decatur, IN

About The Position

At F&M, tellers handle financial transactions with care and attention to detail while establishing and nurturing relationships with customers. The role supports the bank’s reputation for trustworthy service by managing customer transactions and information securely, identifying customer needs and referral opportunities, and meeting service standards while following bank procedures and security protocols. Tellers work collaboratively with other tellers and support management with special requests as needed. The position includes account transactions, customer assistance, cash-drawer reconciliation, recordkeeping, and referrals to branch representatives. The teller must comply with applicable bank policies and regulatory requirements, including Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), and USA PATRIOT Act requirements. This is a non-exempt, hourly role scheduled Monday through Saturday, generally with a day off, and occasional extended hours as needed to accommodate business flow.

Requirements

High school diploma or equivalent; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Basic math and computer skills.
Cash-handling experience.
Excellent communication, customer service, and time-management skills.
Ability to pass a background check.
Strong dedication to accuracy and efficiency.
Valid driver’s license.

Responsibilities

Handle customer account transactions, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing accounts.
Identify customer needs, provide information about products and services, and refer customers to branch representatives.
Meet referral production goals set by retail leadership.
Reconcile cash drawers at the end of the shift; count and package coins and currency; and turn excess or damaged currency in to the head teller.
Track, record, report, and store transactional information and special requests.
Provide a high level of customer service by answering questions and assisting customers.
Comply with and satisfactorily pass tests for bank policies and regulatory requirements applicable to the position.
Follow bank policies, procedures, and applicable federal and state regulations and guidance.
Comply with BSA requirements, including accurate completion of Currency Transaction Reports when applicable, and with AML, OFAC, and USA PATRIOT Act requirements; follow customer identification and due diligence procedures and report suspicious activities to the BSA Department.
Adhere to attendance and break policies and communicate anticipated time off or break-time modifications to a supervisor.
Perform other duties as assigned.