Teller

Peoples Bank • Gallipolis, OH

16d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies. This sales and service role involves opening deposit accounts, processing complex teller transactions, selling bank products and services, assisting customers with account maintenance, resolving service issues, and identifying additional customer needs for referral to the appropriate business partner. The role supports branch goals while delivering industry-leading customer service.

Associates are expected to uphold the bank’s culture and values by acting with integrity and professionalism, contributing to a positive and collaborative work environment, and providing extraordinary customer service. Reliability, punctuality, and working the schedule designated by the manager are important to the effective operation of the branch.

Requirements

• High school diploma or GED.
• At least one year of related customer-service work experience.
• Daily reliable transportation.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to learn and navigate job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven ability to work as part of a team.
• Trustworthy behavior and ability to maintain confidentiality.
• Ability to stand consistently while performing the role.
• Ability to bend or squat as needed to access equipment or areas such as night drops, coin machines, vaults, or ATMs, depending on branch setup.
• Ability to lift up to 25 pounds consistently.
• Ability to travel for internal education and meetings, potentially including overnight stays, and to other branches as needed.

Responsibilities

• Deliver superior customer service with a friendly demeanor, a can-do attitude, and a willingness to help.
• Develop and retain the customer base by greeting customers by name, understanding account ownership, and responding promptly to correspondence and issues.
• Protect confidential customer information and maintain a position of trust and responsibility.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex, multi-step teller transactions.
• Research customer issues, identify solutions and helpful resources, and follow up with customers on resolution.
• Initiate conversations to uncover customer needs and refer customers to platform associates within the branch.
• Make weekly sales calls to clients or prospects by phone or Zoom, record activities in Salesforce, and meet branch calling goals.
• Meet or exceed sales referral goals set by management.
• Maintain a working knowledge of the bank’s products and services.
• Maintain balancing and error records in accordance with policy, identify and correct outages, and seek help with difficult errors as needed.
• Follow operational standards for security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Work scheduled hours designated by the manager to support branch operations and customer needs.
• Meet Retail Branch Standards, including the dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, which may sometimes require an overnight stay, and fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown or reimbursement
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED