Teller

PNC•San Antonio, TX

7d•Onsite

About The Position

As a full-time Teller in PNC's retail organization, the employee is based at the Leon Springs branch in San Antonio, Texas. The role delivers customer experiences that support customers’ financial well-being and loyalty, processes customer interactions, explains financial transaction options, identifies banking opportunities, and makes appropriate referrals. The role is performed in-office. Spanish speaking ability is preferred.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
No prior experience is required.
No degree, high school diploma, GED, or significant experience or product knowledge is typically required for the primary duties.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications or licenses.

Nice To Haves

Spanish speaking ability.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver customer experiences aimed at improving financial well-being and building customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Perform lobby engagement to connect with customers and present PNC products that may meet their needs.
Educate customers on managing financial transactions using available technology, tools, and resources.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service