Teller

KeyBank • Albany, NY

3d • Onsite

About The Position

The Teller provides in-person service to new and existing clients at a KeyBank branch, assisting with account transactions and servicing needs and identifying and resolving client issues. The role listens for clients’ financial needs and connects them with a Banker for deeper financial wellness conversations, while helping clients pursue their financial goals through financial wellness tools. Tellers perform transactions accurately and efficiently, maintain cash drawer balances, follow compliance, audit, and security procedures, and keep current on products, fees, and policies. The position includes participating in in-person morning huddles and end-of-day debriefs and working Saturdays as directed by management. The role is based at the branch at 95 Wolf Rd, Albany, New York.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Knowledge of client accounts and sound judgment when handling client interactions and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about available access channels.
• Strong work ethic and high level of integrity.
• Excellent time-management skills.
• Ability to manage and update client accounts and process transactions accurately and securely.
• Ability to identify and resolve client servicing issues efficiently.
• Understanding of banking regulations and security procedures.
• Awareness of techniques to detect and prevent fraud.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle and hold a valid driver's license.
• Ability to meet the role's physical demands, including prolonged standing, frequent hand use and forward reaching, occasional bending and lifting, and frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.

Nice To Haves

• Notary license.

Responsibilities

• Provide a strong client experience by being present and welcoming with clients and teammates.
• Efficiently, effectively, and accurately perform teller functions in an in-person branch setting.
• Identify and resolve client servicing issues, escalating them when needed.
• Listen for financial wellness opportunities during client conversations and transition clients to a Banker as appropriate.
• Assist clients in achieving financial goals through financial wellness tools.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within required guidelines.
• Review and maintain knowledge of product guides, fees, and policies.
• Work Saturdays as directed by management.
• Perform other duties as assigned and comply with KeyBank policies and procedures.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• Eligible for benefits; specific benefits are provided through the employer's benefits list.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED