Teller

Flagstar Bank • Woodmere, NY

17d

About The Position

A Financial Center Teller provides clients with high-quality, prompt, and professional financial services. The role involves greeting clients as they enter the financial center and providing quick, efficient service. The Teller processes financial transactions accurately, efficiently, and in a friendly manner while maintaining operational standards.

The position also includes answering telephone calls, responding to routine client questions and service requests, and escalating or referring inquiries when appropriate. The Teller follows bank policies, regulatory requirements, cash-control procedures, and security standards; maintains accurate transaction records; and supports colleagues and other financial center locations as business needs require. Some travel may be involved.

Requirements

• High school diploma, high school equivalency (GED, HiSET, or TASC), or foreign equivalent.
• At least 1 year of client service experience.
• Detail oriented and able to multitask.
• Strong interpersonal skills.
• Ability to enter numerical data on a computer with speed and accuracy.
• Ability to respond promptly to client needs, follow through, and resolve issues in a pleasant and helpful manner.
• Client-service orientation, enthusiasm, teamwork, and a professional demeanor.
• Able to meet the physical demands of the role, including a moderate degree of exertion and stamina such as standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

• Less than 1 year of cash-handling experience.
• High school diploma, high school equivalency (GED, HiSET, or TASC), or foreign equivalent.

Responsibilities

• Greet clients promptly in a friendly, courteous, and professional manner upon entry into the financial center.
• Deliver accurate, efficient, high-quality service while maintaining a positive client experience.
• Answer incoming telephone calls, provide account-related information within authorized guidelines, and route inquiries to appropriate team members when necessary.
• Respond to client questions, resolve routine service requests, and identify when escalation or referral is required.
• Process deposits, withdrawals, check cashing, loan payments, account transfers, official checks, money orders, general ledger transactions, and wire transfer data entry and processing in accordance with bank policies and regulatory requirements.
• Accurately complete Currency Transaction Reports (CTRs) and required regulatory documentation.
• Maintain proper cash controls in accordance with bank procedures and security standards.
• Buy and sell cash to and from the vault as needed while maintaining established cash limits.
• Balance the daily cash drawer, negotiable instruments, and processed transactions, and reconcile them with system totals.
• Record and verify transactional totals within bank systems to maintain accurate financial records.
• Follow operational procedures designed to mitigate risk and safeguard bank assets.
• Complete required compliance, regulatory, operational, and job-related training within established deadlines.
• Support the Private Client Group and other internal business partners with client servicing or operational tasks as needed.
• Provide coverage and operational assistance at alternate financial center locations based on business needs.
• Participate in team meetings, procedural updates, and ongoing professional development activities.
• Perform special projects and additional duties and responsibilities as required.
• Adhere to applicable regulatory and compliance policies and standards, and maintain compliance with applicable federal, state, and local laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation, as outlined in the offer of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED