Teller

First Commonwealth Bank•New Castle, PA

38d

About The Position

As a Teller at First Commonwealth, you will support the company’s mission to improve the financial lives of neighbors and their businesses. You will contribute to a positive customer experience and help the Financial Solutions Center operate smoothly and efficiently. The role involves solving customer problems from beginning to end, building relationships, assessing customer needs, and identifying financial solutions that support customers’ financial confidence. You will work with your Manager on your Pathways progression and personal development. Tellers are eligible for quarterly sales and service incentives. The role’s five essential functions are Champion Operations and Compliance (80% of time), Grow Consumer Relationships (5%), Deepen Consumer Relationships (5%), Personal Development (10%), and Customer Experience (a daily focus).

Requirements

High school diploma or equivalent.
At least two years of relevant experience in a client-centric sales environment, with a record of exceeding assigned goals, delivering a high level of client service, and meeting operational expectations.
Excellent communication skills; passion for helping others; motivation to learn; solutions-based sales skills; professionalism; resourcefulness; strong relationship-building skills; and ability to excel in a complex, dynamic environment.
Technological proficiency, including Microsoft Office, the internet, mobile technology, and bank systems.
Valid driver’s license and ability and willingness to travel regionally.

Responsibilities

Protect customers’ privacy and security; process daily transactions and remain alert to fraud.
Follow cash-handling, teller-difference, dual-control, and cash-limit guidelines, and adhere to company policies, procedures, and processes.
Ask questions and seek guidance to mitigate risk.
Engage customers in productive conversations on inbound calls and at the drive-thru.
Use marketing campaigns to inform customers about products and promotions; request referrals and advocate for the Refer-A-Friend program.
Partner with the team to identify additional needs-based sales opportunities.
Make service-related outbound calls and meet assigned call goals.
Identify partner referrals by asking purposeful questions and obtain unsecured lending certification to identify non-real-estate-secured lending opportunities.
Take ownership of personal development, progress through Pathways, learn the BUILD sales conversation framework, become a subject matter expert on digital products, stay informed through Need2Know and First2Know, and complete required training on time.
Live the company’s mission and core values, champion its Customer Service Promise, and help improve team sales effectiveness and efficiency through BUILD and consistent outbound calling.
Follow through promptly on customer issues and act as the single contact for problem resolution.
Follow the “One to say YES, two to say NO” rule and maintain high standards of conduct and account integrity.
Build customer relationships, assess customer needs through conversations and listening, and offer appropriate financial solutions.