Teller

Community Financial System, Inc. • City of Watertown, NY

12d • Onsite

About The Position

The Teller is a frontline representative of Community Bank, N.A., responsible for providing a welcoming, accurate, and customer-focused banking experience. The role processes routine financial transactions, maintains cash accuracy, and assists customers with everyday banking needs. Tellers listen to understand customer needs, explain relevant products, services, and digital tools, and refer customers to appropriate branch partners. They follow security and compliance requirements and contribute to the positive customer experience and operational integrity of the branch.

The role also supports branch operations and staffing as needed, including travel to nearby branches and attendance at training sessions, meetings, and professional development programs. Initial teller and product training is required and lasts 5–7 days; depending on distance, it may involve overnight travel. Applicable travel expenses, such as mileage and lodging, are covered or reimbursed.

Requirements

• High school diploma or GED.
• Ability to complete internal teller and product training.
• Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance.
• Reliable transportation.
• Excellent interpersonal, listening, and communication skills.
• Strong attention to detail and accurate, proficient math skills.
• Clear thinking, sound judgment, and ability to stay focused in a fast-paced environment.
• Ability to follow established procedures, prioritize tasks, and maintain confidentiality.
• Comfort using computers, digital tools, and standard office applications, and ability to learn and navigate banking systems.
• Ability to build trust, demonstrate professionalism, and remain composed during sensitive or involved customer situations.
• Ability to identify customer needs and direct customers toward appropriate bank products and services.
• Consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence.
• Demonstrated ability to work directly with customers in a service or problem-solving capacity.
• Must be at least 18 years of age.
• Ability to work flexible hours based on branch needs.
• Ability and willingness to travel to nearby branches, training sessions, meetings, professional development programs, and company-sponsored events as required.

Nice To Haves

• Prior customer service and/or banking experience.

Responsibilities

• Serve as a welcoming and professional first point of contact for branch customers.
• Process routine transactions, including deposits, withdrawals, payments, and check cashing, while verifying customer identity and available funds.
• Engage customers to understand their transactional needs and identify appropriate banking solutions or referrals.
• Educate customers about digital banking tools and self-service options.
• Assist with routine inquiries and concerns, escalating complex issues as appropriate.
• Guide customers to the appropriate team member or service area and support lobby management.
• Answer incoming calls promptly and professionally, directing inquiries and providing assistance.
• Partner with branch team members to connect customers with specialists for more complex financial needs.
• Support branch goals by modeling strong service behaviors and effective customer engagement.
• Collaborate with colleagues and assist with customer flow, lobby engagement, and routine operational tasks.
• Contribute to a positive, inclusive, and respectful work environment; adapt to new tools, processes, and initiatives.
• Participate in branch meetings, training, and professional development opportunities.
• Perform teller transactions accurately and balance the cash drawer within established guidelines.
• Protect customer and bank information and follow security, authentication, and dual-control procedures.
• Remain alert to unusual or suspicious transactions or behavior, follow fraud-prevention procedures, and escalate concerns.
• Follow branch operating standards, including opening and closing procedures, cash-handling protocols, and documentation requirements.
• Support audits, reviews, and regulatory requests as needed, and comply with applicable laws, regulations, policies, procedures, internal controls, and training requirements.
• Provide support to other branches as needed to maintain staffing and service levels, including travel to nearby branches.
• Perform other related duties as assigned or directed.

Benefits

• 11 paid holidays
• Paid vacation
• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) with generous match
• Pension
• Tuition reimbursement
• Banking discounts
• Potential for annual merit increase
• Applicable training travel expenses, such as mileage and lodging, covered or reimbursed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED