Teller
About The Position
As a full-time Teller within PNC's retail branch organization, you will be based at the Springfield East Branch in Springfield, Ohio. The role delivers a distinctive customer experience focused on improving customers' financial wellbeing and building loyalty. Tellers process customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals. The role also involves lobby engagement, helping customers use technology and other resources, resolving problems with product and procedural knowledge, and completing teller and branch operations accurately and efficiently while following policies and procedures.
Requirements
- Prior experience is not required.
- A university or college degree, high school diploma, or GED is not typically required for the role.
- Demonstrate appropriate knowledge, skills, and abilities for the position.
- No degree, certification, license, or language assessment is required.
Nice To Haves
- Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Responsibilities
- Deliver a customer experience aimed at improving financial wellbeing, creating loyalty, and increasing share of wallet.
- Process a variety of customer interactions and educate customers about alternatives for their financial transactions.
- Identify banking opportunities through meaningful conversations and refer customers to appropriate branch staff.
- Perform lobby engagement activities and position PNC products to meet customers' needs.
- Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
- Apply product and procedural knowledge to solve customer problems.
- Adhere to policies and procedures, exercising sound judgment within established limits.
- Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs that are fully paid
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 and 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
