Teller in Tyler Med Center

Austin Bank•Tyler, TX

16h•Onsite

About The Position

The Teller position at Tyler Med Center is responsible for providing superior customer service, building strong customer relationships, and processing financial transactions accurately and efficiently. This role involves handling deposits, cashing checks, explaining and selling bank products, and maintaining teller cash drawer limits. The Teller also plays a role in compliance with regulations such as the Bank Secrecy Act (BSA) and Customer Identification Program (CIP), and contributes to a positive teamwork environment.

Requirements

Understand and comply with regulatory requirements for financial transactions, specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Exhibit superior customer service.
Demonstrate high-quality relationship building techniques.
Promote a loyal relationship between the customer and Austin bank.
Participate in developing a teamwork atmosphere with co-workers.
Stay abreast of company communications.
Take advantage of appropriate communication channels regarding bank-related business matters.
Develop personal skills and capabilities through on-going training.
Uphold and safeguard the organization's values, particularly relating to ethics, integrity, and confidentiality.
Verify customer signatures and balances.
Obtain positive identification of payee.
Maintain teller cash drawer within required limits.
Maintain appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Balance teller cash drawer and cash vault daily.
Maintain confidentiality at all times.
Report to work regularly and promptly.
Contribute as a team player.
Maintain established department and Bank policies, procedures, and objectives, and quality assurance.

Nice To Haves

Cross-trains in other areas.
Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.

Responsibilities

Greet customers and provide superior customer service.
Process night depository, ATM, and Bank-by-mail deposits.
Receive checks and cash for deposit, verify amounts, examine checks for proper endorsements, and issue receipts.
Place holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cash checks after verification of customer signatures and balances, and obtain positive identification of payee.
Obtain information and complete Currency Transaction Reports for submission to the BSA Officer.
Prepare Suspicious Activity Reports when applicable.
Maintain teller cash drawer within required limits.
Explain, promote, and/or sell bank products or services such as travelers checks, savings bonds, money orders, and cashier’s checks.
Maintain an appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of the Bank Secrecy Act.
Accept utility bill and loan payments.
Process TT&L, EFTPS payments, and cash advances.
Place stop payments on checks and drafts as requested by the customer.
Balance teller cash drawer and cash vault daily.
Accept information for outgoing wire transfers.
Assist customers in preparing documentation on debit card disputes.
Assist in filing bank records/documentation.
Verify next day new account information and account file maintenance.
Open/process mail as required.
Answer telephone calls, taking messages, forwarding calls, or providing assistance to customers.
Cross-train in other areas.
Maintain confidentiality at all times.
Report to work regularly and promptly.
Contribute as a team player.
Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings.
Maintain established department and Bank policies, procedures, and objectives, and quality assurance.