Teller in Frankston

Austin Bank•Frankston, TX

7d•Onsite

About The Position

The Teller position is responsible for understanding and complying with regulatory requirements for financial transactions, specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP). This role involves providing superior customer service, building strong customer relationships, and promoting loyalty to Austin Bank. The Teller will also participate in developing a teamwork atmosphere, stay updated on company communications, and enhance personal skills through ongoing training. Upholding the organization's values, particularly ethics, integrity, and confidentiality, is crucial. Responsibilities include processing various deposits, cashing checks, completing required reports, managing cash drawers, promoting bank products, processing payments, placing stop payments, balancing cash drawers and vaults, assisting with wire transfers and debit card disputes, filing records, verifying new account information, opening mail, and answering telephone calls. The role also requires cross-training in other areas, maintaining confidentiality, reporting to work regularly, and contributing as a team player. Continuous professional growth and adherence to bank policies and objectives are expected.

Requirements

Understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Exhibits superior customer service.
Demonstrates high quality relationship building techniques.
Participates in developing a teamwork atmosphere with co-workers.
Has a responsibility to stay abreast of company communications.
Develop personal skills and capabilities through on-going training.
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.
Greets customers and provides superior customer service.
Processes night depository, ATM, and Bank-by-mail deposits.
Receives checks and cash for deposit, verifies amount, examines checks for proper endorsements and issues receipt for deposit amount.
Places holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cashes checks after verification of customer signatures and balances.
Obtains positive identification of payee.
Obtains information and completes Currency Transaction Reports for submission to BSA Officer.
Prepares Suspicious Activity Reports when applicable.
Maintains teller cash drawer within required limits.
Explains, promotes and/or sells bank products or services such as travelers checks, savings bonds, money orders and cashier’s checks, etc.
Maintains appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accepts utility bill and loan payments.
Processes TT&L, EFTPS payments and cash advances.
Places stop payments on checks and drafts as requested by customer.
Balances teller cash drawer and cash vault daily.
Accepts information for outgoing wire transfers.
Assists customers in preparing documentation on debit card disputes.
Assists in filing bank records/documentation.
Verifies next day new account information and account file maintenance.
Opens/processes mail as required.
Answers telephone calls taking messages, forwarding calls or providing assistance to customers.
Cross-trains in other areas.
Maintains confidentiality at all times.
Reports to work regularly and promptly.
Contributes as a team player.
Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintains established department and Bank policies, procedures and objectives and quality assurance.

Nice To Haves

Cross-trains in other areas.

Responsibilities

Understand and comply with regulatory requirements for financial transactions, including Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Provide superior customer service and build high-quality customer relationships.
Promote a loyal relationship between the customer and Austin Bank.
Participate in developing a teamwork atmosphere with co-workers.
Stay abreast of company communications.
Develop personal skills and capabilities through on-going training.
Uphold and safeguard the organization's values, particularly relating to ethics, integrity, and confidentiality.
Greet customers and provide superior customer service.
Process night depository, ATM, and Bank-by-mail deposits.
Receive checks and cash for deposit, verify amounts, examine checks for proper endorsements, and issue receipts.
Place holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cash checks after verification of customer signatures and balances, and obtain positive identification of payee.
Obtain information and complete Currency Transaction Reports for submission to the BSA Officer.
Prepare Suspicious Activity Reports when applicable.
Maintain teller cash drawer within required limits.
Explain, promote, and/or sell bank products or services.
Maintain appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accept utility bill and loan payments.
Process TT&L, EFTPS payments and cash advances.
Place stop payments on checks and drafts as requested by customer.
Balance teller cash drawer and cash vault daily.
Accept information for outgoing wire transfers.
Assist customers in preparing documentation on debit card disputes.
Assist in filing bank records/documentation.
Verify next day new account information and account file maintenance.
Open/process mail as required.
Answer telephone calls taking messages, forwarding calls, or providing assistance to customers.
Cross-train in other areas.
Maintain confidentiality at all times.
Report to work regularly and promptly.
Contribute as a team player.
Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings.
Maintain established department and Bank policies, procedures, and objectives, and quality assurance.