Customer Service Representative in Tyler Cumberland
About The Position
The Customer Service Representative role at Austin Bank in Tyler Cumberland is responsible for understanding and complying with regulatory requirements for financial transactions, specifically the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). This role emphasizes superior customer service, building strong customer relationships to meet their banking and financial needs, and fostering loyalty to Austin Bank. The position also involves contributing to a positive teamwork atmosphere, staying informed about company communications, developing personal skills through training, and upholding the organization's values of ethics, integrity, and confidentiality. A key duty is greeting customers and providing excellent service.
Requirements
- Understanding and compliance with regulatory requirements for financial transactions (BSA, CIP).
- Superior customer service skills.
- High-quality relationship building techniques.
- Teamwork and collaboration skills.
- Ability to stay informed of company communications.
- Commitment to personal skill development through training.
- Upholding ethics, integrity, and confidentiality.
- Ability to greet customers and provide service.
Responsibilities
- Understand and comply with regulatory requirements for financial transactions, including Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
- Exhibit superior customer service as an Austin Bank team member.
- Demonstrate high-quality relationship-building techniques to ensure customers receive the best possible solutions for their banking and financial needs.
- Help promote a loyal relationship between the customer and Austin Bank.
- Participate in developing a teamwork atmosphere with co-workers by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
- Stay abreast of company communications by reading publications, announcements, and company emails.
- Take advantage of appropriate communication channels regarding bank-related business matters.
- Develop personal skills and capabilities through ongoing training.
- Uphold and safeguard the organization's values, particularly relating to ethics, integrity, and confidentiality, both internally and externally.
- Greet customers and provide superior customer service.
- Other duties may be assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
