Teller

Beacon Bank•South Hadley, MA

17d•Onsite

About The Position

The Teller serves as the main point of contact for customers, processing financial transactions efficiently and accurately while delivering an exceptional customer experience. The role cultivates customer relationships, promotes Beacon Bank products and services, supports digital banking engagement, and ensures compliance with bank policies, procedures, and regulatory requirements. The position is based at the South Hadley, Massachusetts branch and reports to the Branch Manager. It is classified as non-exempt, Grade 4, with a salary range of $20.00–$24.91. Actual compensation depends on factors including skills, relevant experience, and work location.

Requirements

High school diploma or equivalent required.
Strong customer service and communication skills.
Good listening, judgment, and decision-making abilities.
Basic computer skills and familiarity with Microsoft Office, including Word, Excel, and Outlook.
Prompt and reliable attendance.
Available to work Saturday hours and travel to nearby offices as required.
Strong interpersonal skills.
Enthusiastic, goal-oriented, and customer-focused.
Ability to be flexible in a fast-paced environment.

Nice To Haves

Cash handling experience preferred.
Prior customer service experience preferred.

Responsibilities

Provide an outstanding customer experience at all points of contact.
Build, retain, and expand customer relationships by recommending and referring products and services that meet customer needs.
Assist customers with digital banking services and recommend convenient banking options.
Participate in branch initiatives and community involvement to develop new business.
Recognize customer needs and goals and make recommendations, including referrals to line-of-business partners.
Meet or exceed individual teller incentive goals and contribute to overall branch goals.
Process deposits, withdrawals, check cashing, loan payments, and other financial transactions.
Maintain and balance a cash drawer daily within guidelines; handle cash in an organized, timely, and accurate manner.
Assist with daily branch responsibilities to support proper balancing and timely delivery of work to appropriate departments.
Follow bank policies and procedures, including safeguarding bank assets and maintaining the confidentiality of customer information in accordance with Customer Information Practices.
Comply with banking regulations and policies, including BSA/AML requirements.
Deter robbery and fraud by adhering to established procedures.
Demonstrate teamwork, adaptability, accountability, and leadership in alignment with Beacon Bank’s core values.