Teller

Michigan Schools and Government Credit Union • Clinton Township, MI

5d • Onsite

About The Position

MSGCU tellers deliver a positive member experience by accurately completing teller transactions, identifying member needs, and cross-selling relevant products and services to deepen member relationships. They provide dependable service, build trusting relationships, and work with the branch team to serve members efficiently and promptly.

The role follows MSGCU service standards and cash-control procedures. Transactions include cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and maintaining member accounts. Tellers balance their drawers and checks at the end of the day and follow applicable procedures such as drawer limits, buy/sell procedures, and dual control.

Tellers use a consultative approach to generate referrals and identify members’ expressed and unexpressed needs. They draw on knowledge of MSGCU products and services to explain benefits and offer suitable solutions. They also handle complaints and resolve issues by working with members toward mutually beneficial outcomes.

The work is performed in an office and branch environment, with occasional travel throughout MSGCU’s service area to support other branches as business needs require. The role may involve exposure to robbery hazards, for which MSGCU provides annual instructions and procedures to minimize risk. Physical activity may include sitting or standing for most of the time, brief periods of walking or the alternate posture, and occasional lifting or moving of up to 10 pounds.

Requirements

• High school diploma or GED.
• At least 6 months of experience as a teller in a financial institution or as a retail sales representative/cashier.
• Effective listening and communication skills, professionalism, accuracy, and a courteous service approach.
• Ability to build member relationships, identify needs, resolve problems, collaborate with a team, and follow procedures.
• Occasional travel throughout MSGCU’s service area may be required to support other branches.
• Ability to perform the described physical tasks, including occasional lifting or moving of up to 10 pounds.

Responsibilities

• Provide courteous, dependable service and build trusting relationships with members.
• Work with the branch team to serve members efficiently and promptly.
• Accurately complete teller transactions, including cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and maintaining member accounts.
• Balance the cash drawer and checks at the end of the day.
• Follow cash-control procedures, including cash drawer limits, buy/sell procedures, and dual control.
• Identify member needs using a consultative approach and high-impact questions; generate member referrals and cross-sell appropriate products and services.
• Use knowledge of MSGCU products and services to explain benefits and offer solutions for member needs.
• Handle member complaints and resolve issues by working with members toward mutually beneficial solutions.

Benefits

• Medical, dental, and vision coverage beginning on the first day.
• An HSA-eligible medical plan option with no monthly premium for the employee and family.
• For team members age 21 or older, a 3% employer 401(k) contribution and a 100% match on the next 7% contributed by the employee.
• 12 paid holidays.
• Up to 120 hours of PTO during the first year of service, prorated based on start date.
• Discounts on loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED