Teller

Central Bancompany • Springfield, MO

3d

About The Position

The Teller works in a fast-paced environment and provides a variety of teller account services, including handling deposits, withdrawals, and payments, greeting customers, and maintaining accounts. The role represents the company to customers and focuses on building relationships, understanding customers’ financial needs, and providing suitable solutions. Tellers process transactions through channels such as the lobby, drive-thru, night-drop, mail, and ATM, while providing professional, friendly service and supporting branch sales goals.

Requirements

• High school diploma or GED certificate.
• Basic math skills, PC and typing skills, and the ability to count U.S. currency.
• Basic 10-key skills.
• Typing speed of 25 words per minute.
• Attention to detail and a high degree of accuracy.
• Ability to maintain regular and punctual attendance.
• Ability to read, write, and speak English.
• Effective oral and written communication skills.
• Strong customer relations skills and the ability to communicate and work cooperatively and positively with employees and customers.
• Ability to identify sales and referral opportunities in a needs-based selling environment.
• Good judgment and the ability to handle confidential information.
• Ability to work quickly and accurately, analyze information, and make decisions.
• Willingness to assume additional responsibilities, duties, and projects as they arise.
• Ability to operate teller and office equipment, including computers, calculators or adding machines, telephones, voicemail, electronic typewriters, copy machines, fax machines, automatic currency counters, coin machines, check encoders, and security devices.
• Ability to interpret instructions presented in written, oral, diagram, or schedule form.

Nice To Haves

• Cash-handling and/or customer-service experience.

Responsibilities

• Process financial transactions accurately and promptly in a friendly, professional manner.
• Balance daily work and the assigned cash drawer, and research differences where applicable.
• Listen to customers and communicate in a friendly, positive manner, including in difficult situations.
• Provide quality customer service by following the Legendary Service Standards.
• Recognize and interpret customer needs and recommend relevant bank products and services through customer-centric cross-selling.
• Refer customers to other lines of business for traditional and non-traditional products and services.
• Participate in the branch sales program and support goal achievement.
• Perform teller functions in accordance with bank policies, procedures, and regulations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED