Teller

Columbia Bank • Gig Harbor, WA

13d • Onsite

About The Position

As the first point of contact for most clients, the Teller helps deliver Columbia Bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the role performs banking transactions accurately, ethically, and in compliance with bank procedures and regulations. The Teller also maintains and enhances client relationships by having meaningful conversations to uncover needs and identify opportunities to offer bank products and services.

The role involves handling client transactions and cash confidentially and accurately, supporting daily branch tasks that maintain branch integrity, and mitigating risk through proper safekeeping and accounting for funds. The Teller stays current on Columbia Bank products, services, and changes, and supports branch referral goals by identifying basic banking needs and connecting clients with appropriate business partners.

This position works fully onsite at 5303 Pt Fosdick Dr NW, Gig Harbor, WA 98335. The pay range is $18.00–$23.00 per hour. The selected candidate's pay depends on job-related knowledge, skills, experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, with details provided during recruitment.

Requirements

• High school diploma or GED.
• Ability to learn and comply with all bank policies, procedures, and systems.
• Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

• One year of previous banking or customer service experience.
• Bilingual ability.

Responsibilities

• Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and balancing the cash drawer.
• Perform and support daily tasks that maintain branch integrity, such as using double custody when balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing the credit card machine, and updating lobby rate sheets and brochures.
• Mitigate risk by safeguarding money in the cash drawer and promptly accounting for or transferring funds.
• Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution in accordance with the bank's Breakthrough Client Service Standards.
• Maintain current knowledge of Columbia Bank's products and services and stay informed about changes.
• Discuss and uncover clients' financial needs to identify and offer appropriate products and services.
• Support branch referral goals by identifying basic banking products and referring clients to the appropriate business partner.

Benefits

• Competitive incentive plan.
• Professional development through tailored premier banker programs.
• Career growth paths.
• Eligible associates scheduled to work at least 30 hours weekly receive comprehensive healthcare coverage, including medical, dental, and vision plans.
• 401(k) retirement savings plan with employer match for qualifying associate contributions.
• Employee assistance program.
• Life insurance.
• Disability insurance.
• Tuition assistance.
• Mental health resources.
• Identity theft protection.
• Legal support.
• Auto and home insurance.
• Pet insurance.
• Access to an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED