Teller

OceanFirst Bank • Manasquan, NJ

8d • Onsite

About The Position

OceanFirst Bank is hiring a Teller for its Wall, New Jersey branch. The Teller accurately processes customer banking transactions while providing personalized, quality service. The role refers current and prospective customers to Personal Bankers for specialized services and supports branch growth, profitability, and customer retention by meeting sales and service goals. Upon hire, retail staff participate in a two-week personalized, interactive training experience.

Requirements

• High school diploma or equivalent.
• At least one year of prior cash-handling experience.
• Excellent customer service, interpersonal, and communication skills, including the ability to respond promptly and courteously to customer needs.
• Ability to cross-sell Bank products.
• Detail-oriented, highly accurate, and able to multitask.
• Basic personal computer skills and ability to learn the banking system.
• Strong basic math ability.
• Ability to work flexible schedules in accordance with branch needs.

Nice To Haves

• Previous teller-related experience.

Responsibilities

• Greet customers warmly and professionally and accurately process requested transactions.
• Identify customer needs, refer customers to Personal Banker staff, and routinely cross-sell Bank products and services to meet referral goals.
• Balance and prove work daily, post as required, and properly secure receipts and records.
• Handle cash drawers, night deposits, the vault, ATM, and coin machines.
• Process deposits, withdrawals, loan payments, and other receivables; cash checks according to Bank policy; issue money orders and bank checks; and process payments to club accounts.
• Identify and refer potential NEST clients to the appropriate source.
• Participate in outbound calling and help customers migrate to the Bank’s digital channels.
• Process incoming mail transactions.
• Answer customer inquiries in person or by telephone about account information, or refer customers to the appropriate branch or Bank area.
• Perform account maintenance for active, inactive, and closed savings and club accounts.
• Maintain records, including signature cards, identification cards, comparable office records, and selected account ledgers as applicable.
• Stay current on and apply Bank policies and procedures, including BSA requirements, and attend additional training as directed.
• Participate in the Branch Incentive Program.

Benefits

• Professional growth opportunities
• Employee perks and discount programs
• Tuition assistance program
• Incentive compensation program
• Company holidays and paid time off
• Use of on-site fitness facilities at the Red Bank and Toms River headquarters offices

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED