Teller

TruNorth Bank•Cohasset, MA

6d•$20 - $23

About The Position

The Teller provides responsive, high-quality customer service and performs banking transactions within the scope of their authority and expertise. The role helps customers with requests and account inquiries, identifies servicing issues and routes them for resolution, maintains knowledge of bank products and services, and recognizes opportunities to suggest relevant services. The Teller processes deposits, withdrawals, payments, cash, checks, and credit card advances; answers phone and in-person account inquiries; participates in branch and bank goals; and accounts for and balances their cash drawer daily. The role follows bank policies and procedures for internal controls, audit, dual control, security, regulatory compliance, cash limits, robbery prevention, and BSA procedures, and helps prevent fraudulent activity. The anticipated schedule is Saturdays from 8:45 a.m. to 1:15 p.m., and Tuesdays and Wednesdays from 9:00 a.m. to 5:15 p.m. Compensation is commensurate with experience; the posted range is a general estimate and does not guarantee a specific rate of pay.

Requirements

High school diploma or GED.
Computer skills.
Ability to perform each essential duty satisfactorily.
Knowledge, skills, and abilities representative of the requirements for the job.

Nice To Haves

Cash handling experience.
Knowledge of Microsoft products.
Customer service experience.
Fluency in a second language.

Responsibilities

Provide high-quality customer service and maintain service standards.
Identify customer servicing issues, assist with resolution, and help retain customer relationships.
Respond to customer requests, problems, and complaints, and hand them off to the appropriate person when applicable.
Maintain working knowledge of bank products and services and recognize customers' potential needs.
Identify opportunities to suggest or cross-sell bank services.
Process deposits, withdrawals, payments, cash, checks, and credit card advances.
Participate in individual, team, and bank goals set by the branch manager.
Follow internal controls and policies covering audit, dual control, security, regulatory compliance, cash limits, and robbery procedures.
Ensure BSA procedures are followed.
Answer phone and in-person account inquiries.
Account for all funds in the individual cash drawer and balance transactions daily.
Prevent fraudulent activities by following bank policies and procedures.
Follow branch security procedures described in the HFG security manual.
Remain alert and work safely.