Teller

KeyBank • Queensbury, NY

5d • Onsite

About The Position

As a Teller at KeyBank, you provide in-person client service at a branch by welcoming new and existing clients and assisting with account transactions and servicing needs. You identify and resolve client issues, listen for financial wellness opportunities, and connect clients with a Banker for deeper financial conversations. The role supports clients in moving forward with their financial goals and includes educating them about financial wellness tools and available banking services.

Tellers are responsible for accurate and efficient teller functions, cash handling, compliance with audit and security procedures, and maintaining current knowledge of products, fees, and policies. The position is branch-based, includes participation in morning huddles and end-of-day debriefs, and requires Saturday work as directed by management. Duties may change or be assigned at any time.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience in cash handling.
• General understanding of PCs, Windows-based applications, and calculators.
• Strong client service and sales skills, including presenting products and educating clients about available access channels.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Ability to accurately and securely process cash transactions and balance cash drawers.
• Ability to maintain accurate, organized account and transaction records.
• Ability to identify and resolve client servicing issues.
• Understanding of banking regulations and security procedures, including awareness of fraud detection and prevention.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

• Notary License.

Responsibilities

• Provide a strong in-person client experience and be present with clients and teammates.
• Perform teller functions efficiently, effectively, and accurately in a branch setting.
• Identify and resolve client servicing issues, escalating them when needed.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Assist clients with financial goals using financial wellness tools and appropriate bank resources.
• Attend in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
• Review and maintain knowledge of product guides, fees, policies, and current offerings.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, conduct business ethically, and act in clients' and KeyBank's best interests.
• Perform other duties as assigned.

Benefits

• Incentive compensation may include production, commission, and/or discretionary incentives.
• The position is eligible for company benefits; specific benefits are listed separately by KeyBank.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED