Teller

Glacier Bancorp•Kalispell, MT

6d•Onsite

About The Position

Glacier Bank is hiring a Teller in Kalispell, Montana. The Teller greets customers, identifies and meets their needs professionally, and completes banking transactions quickly and accurately. The role involves extensive contact with customers, vendors, the public, and bank employees, with an emphasis on courteous, professional conduct that supports the bank’s efficiency and public image. The Teller handles a broad range of transactions and customer requests, follows banking regulations and internal controls, protects customer information, and maintains an orderly work area. The employee also completes required training, attends meetings, supports community and bank-sponsored activities, and provides consistent service to internal and external customers. The position requires regular attendance and may involve extended hours or occasional travel when required by management.

Requirements

High school diploma or equivalent.
Strong attention to detail and organizational skills in a fast-paced environment.
Ability to prioritize and organize a heavy workload and manage time effectively.
Ability to work professionally and demonstrate courtesy, customer service, and tact in a fast-paced, deadline-oriented environment.
Ability to work quickly and accurately, perform under pressure, meet competing deadlines, and make decisions based on regulations, company policies, knowledge, and experience.
Ability to work independently and as part of a team.
Ability to understand and follow complex written and oral instructions.
Effective verbal and written communication skills.
Basic computer skills, including working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
Working knowledge of standard office equipment.
Ability to perform routine indoor work in a climate-controlled shared work area with moderate noise.
Ability to travel occasionally, less than 10 days per year, and lodge in public facilities.
Ability to perform the listed physical tasks, including repetitive hand use, sitting, occasional standing and walking, and lifting or reaching; medium work involving up to 50 pounds occasionally, 25 pounds frequently, and 10 pounds constantly.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Ability to work at a computer for an average of 6–8 hours per day when necessary.
Ability to climb or descend stairs in an emergency and meet close-visual-acuity requirements for reading, computer work, data preparation, inspection, and machine operation.
Legal authorization to work in the United States; the company does not sponsor work visas.

Nice To Haves

A moderate level of banking knowledge.

Responsibilities

Greet customers promptly and professionally, assess their needs, and provide courteous, accurate service in person and by phone.
Process deposits, withdrawals, customer and non-customer check cashing, cash purchases and sales, change orders, cash advances, loan payments, cashier’s checks, general-ledger credits and debits, advice of credits and debits, Canadian exchanges, telephone transfers, statement printing, and savings bond cashing.
Complete debit-card and ATM dispute forms for fraud and non-fraud disputes.
Use the Haberfeld brochure to select appropriate account types for customers.
Operate and clean the branch capture machine and use teller and cash-handling equipment and banking systems.
Know where branch logs are located and understand their purposes; follow applicable banking regulations and procedures.
Understand personal and business account types, online banking, bill pay, and mobile check deposit; follow the process for customer access to safe deposit boxes.
Handle cash properly, maintain an organized teller work area and cash drawer, and observe cash drawer limits.
Follow clean-desk, confidentiality, workstation-locking, identification and verification, customer-alert review, and dual-control procedures.
Follow proper procedures for dormant and escheat accounts.
Listen to customers and ask about their needs; provide consistent, high-quality service to internal and external customers.
Participate in required training, staff meetings, lobby displays, community service, and bank-sponsored activities.
Complete required bank and online training courses within assigned timeframes and achieve passing scores by their due dates.
Comply with company policies, procedures, and applicable laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Assets Control requirements.
Represent Glacier Bank professionally, maintain customer privacy and a tidy work area, and demonstrate flexibility and adaptability in meeting bank and customer needs.
Maintain regular, reliable, and timely attendance and perform additional duties as assigned.
Travel occasionally, including by automobile, commercial airline, rental vehicle, or public transportation, and lodge in public facilities when required.
Work extended hours or travel off site when required or requested by management.